Mandarich Law Group LLP is one of the country's leading creditor's right law firms with offices in CA IL NY MI OH GA NV and FL. We are seeking a Complaint Analyst for our Chicago, IL office, Williamsville, NY office, Lake Mary, FL office, or Kennesaw, GA office.
Hours 8:00AM to 5:00PM Monday through Friday in their respective time zones. This is an in-office position.
What You'll Do:
Ensure customer complaint program policies procedures and SLAs are met.
Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include
Responsible for effectively documenting the complaint resolution and any required follow-up
Conduct program level root cause analysis research issues identify trends draw conclusions and make recommendations.
Assist with recommendations for enhancements to employee training
Numbers & Facts
Location
Kennesaw, GA
Skills
Analysis Skillsunmatched
Documentationunmatched
Identify Issuesunmatched
Legalunmatched
Resolve Customer Issuesunmatched
Root Cause Analysisunmatched
Service Level Agreement (SLA)unmatched
Staff Trainingunmatched
Trend Analysisunmatched
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