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Complaint Investigations Technician

GTT
  • Alameda, CA
  • Instant Apply
30+ days ago

Job Description

Complaint Investigations Technician
  • Contract Duration 6+ months
  • Pay rate up to $30.40/hr

Job Description:
  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Perform routine testing (physical, chemical, or functional) on products returned from the field due to a customer complaint, using a variety of lab equipment.
  • Summarize and record all test data and maintain proper documentation of all lab work.
  • Process customer returns in a timely manner in accordance with ISO and FDA QS Reg.
  • Support company goal for timeliness of complaint investigations and closures.
  • Knowledge of regulations and standards affecting IVD's and Biologics.
  • Must have good written and oral communication skills.
  • Must possess good laboratory practices, including handling of chemicals and biohazardous material.

Notes:
  • This position is non-exempt.
  • Hours over 40 will be paid at Time and a Half.

Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

About The Company:
  • Our client is a globally diversified healthcare company with a central purpose of helping people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.
  • If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees that have written positive reviews on Glassdoor and Indeed.
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Numbers & Facts

LocationAlameda, CA

Skills

  • Communication Skillsunmatched
  • Dental Insuranceunmatched
  • Documentationunmatched
  • FDA (Food and Drug Administration)unmatched
  • GLP (Good Laboratory Practices)unmatched
  • Healthcareunmatched
  • ISO (International Organization for Standardization)unmatched
  • Laboratoryunmatched
  • Laboratory Equipmentunmatched
  • Long-Term Careunmatched
  • Market Trend Analysisunmatched
  • Medical Diagnosisunmatched
  • Medical Equipmentunmatched
  • Medical Productsunmatched
  • Nutritionunmatched
  • Physical Chemistryunmatched
  • Presentation/Verbal Skillsunmatched
  • Regulationsunmatched
  • Retirement Fundsunmatched
  • Returns Processingunmatched
  • Test Dataunmatched
  • Testingunmatched
  • Time Managementunmatched
  • Vision Planunmatched
  • Writing Skillsunmatched

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