Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
As a specialized division of Motorola Solutions, SCM/MVTrac isn''t just changing the game in skip tracing, forwarding, and asset recovery-we're defining it. We bridge the gap between lenders and repossession agents using cutting-edge data and a full-service compliance network to deliver faster, smarter recoveries. But our tech is only as powerful as the minds behind it. That's why we invest heavily in our people, backing their hard work with competitive compensation, premium benefits, and clear paths for long-term career growth.
Job Description
The Compliance & Risk administrative assistant will play a critical role in safeguarding the organization by handling and resolving compliance incidents, legal items, and insurance claims. This position requires an analytical professional who can monitor incoming queues, assist with onboarding employees, and execute monthly audit routines. The ideal candidate is highly organized, comfortable navigating data, and skilled at coordinating between internal legal teams, lenders, and vendors.Case Management & Operations Monitoring
Inbox & Queue Management: Daily monitoring and routing of specialized streams (including Salesforce cases, chat platforms, and flash alerts) to identify operational risks, complaints, or resource requests.
Workflow Administration: Review, tag, and process highly sensitive tasks including client remediations, new legal cases, client questionnaires, and compliance certifications.
New Client SLA Documentation: Actively monitor new client contractual terms and train teams on how to handle compliance requirements in accordance with Service Level Agreements (SLAs).
Process Documentation: Create, update, and maintain Standard Operating Procedures (SOPs) for compliance and case management workflows.
Legal, Claims, & Incident Processing
Case Intake: Initiate legal cases within Salesforce and organize corresponding case files within secured corporate network drives.
Fact Investigation: Conduct thorough investigations into paperwork claims by extracting and analyzing account documents, recorded calls, contracts, attestations, and relevant field data (photos/LPR info).
Escalation Coordination: Manage communications regarding lender escalations, request indemnifications, and partner directly with internal legal teams.
Insurance & Vendor Accountability: Notify vendors to engage insurance providers, independently open claims when vendors delay, track claim progression, and secure indemnification once claims adjusters are assigned.
Compliance Audits & Data Analysis
Monthly Audit Execution: Pull, prepare, and monitor monthly internal audit spreadsheets. Track audit logs, verify documentation, and route final compliance paperwork via DocuSign.
Targeted Audits: Execute specialized client and regulatory audits
System & Access Verification: Conduct physical and user access audits-including Clean Desk, Background Check validations, platform user access logs, and Do Not Use (DNU) list reconciliations.
Production Tracking & Reporting: Analyze incoming operational data and update department leadership on new production trends, vendor probations, and open compliance remediation logs.
Required Skills:
Exceptional organizational skills required to manage high-volume case streams, distinct client templates, and monthly audit schedules.
Clear, direct communication skills for handling sensitive vendor escalations, insurance claims, and internal legal partnerships.
Must be highly comfortable handling and resolving complaints, incidents, operational issues, claims, compliance breaches, and legal items.
Proven ability to analyze datasets, track production trends, and extract actionable insights to keep the department updated.
This position is a remote position and candidates can be located anywhere in the US.
Target Base Salary Range - $45,760 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
#LI-NJ1
#LI-REMOTE
Basic Requirements
High School Diploma or G.E.D.
2+ years of experience in compliance, legal operations, risk management, or insurance claims processing.
Legal authorization to work in the U.S. indefinitely is required. Employer work-permit is not available for this position.
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.