Compliance & Program Manager (Affordable Housing)

Position Summary

The Compliance & Program Manager is responsible for overseeing regulatory compliance across a portfolio of affordable housing communities. This role ensures full adherence to all federal, state, and local housing program requirements while maintaining operational alignment with ownership objectives and agency standards.

The position leads certification and recertification review processes, manages program compliance activities, supports audits and reporting requirements, and partners closely with on-site teams and residential services providers to ensure program integrity and consistency across the portfolio.

Key Responsibilities

Compliance Oversight & Certification Management

• Review, approve, and ensure accuracy of all resident certifications and recertifications (e.g., LIHTC, HUD, HOME, Section 8, or other applicable programs).
• Maintain strict adherence to regulatory requirements, including income limits, rent restrictions, utility allowances, and eligibility documentation.
• Monitor timelines for annual and interim recertifications to ensure zero compliance gaps.
• Ensure proper file documentation and audit-ready records across all properties.

Program Administration

• Coordinate and/or execute all program compliance requirements with housing authorities, state agencies, and other regulatory bodies.
• Serve as the primary point of contact for compliance-related communications with agencies and partners.
• Interpret regulatory updates and implement policy/procedure changes across the portfolio.
• Support new lease-ups, acquisitions, and program transitions with compliance setup and oversight.

Audits, Reporting & Filings

• Prepare for and manage internal and external compliance audits, including file audits and physical inspections.
• Complete and submit all required reports and filings accurately and within deadlines (e.g., annual owner certifications, state reporting, HUD submissions).
• Track and resolve audit findings, ensuring timely corrective actions.
• Maintain reporting systems and compliance calendars for all required deliverables.

Training & Operational Support

• Train and coach on-site teams on compliance procedures, documentation standards, and program requirements.
• Develop and maintain standardized compliance training materials and SOPs.
• Provide ongoing guidance to property managers and leasing teams to ensure consistent execution.
• Partner with Regional Property Managers to address compliance risks and performance gaps.

Residential Services Coordination

• Coordinate with on-site and third-party residential services programs to ensure alignment with program requirements and funding guidelines.
• Ensure proper documentation and reporting of services where required by regulatory agreements.
• Support integration of resident services into overall compliance strategy.

Quality Control & Process Improvement

• Conduct periodic file audits and site reviews to ensure consistency and accuracy across the portfolio.
• Identify trends, risks, and opportunities for operational improvement.
• Implement scalable compliance systems, tools, and workflows to support portfolio growth.
• Ensure all documentation is organized, standardized, and accessible for historical reference.

Qualifications

Required

• 3–5+ years of experience in affordable housing compliance (LIHTC, HUD, or similar programs).
• Deep knowledge of income qualification, recertification processes, and regulatory requirements.
• Experience managing compliance across multiple properties or a portfolio.
• Strong understanding of state housing agency and federal program guidelines.
• Proven ability to manage audits, reporting, and agency relationships.

Preferred

• Certifications such as HCCP (Housing Credit Certified Professional), COS (Certified Occupancy Specialist), or equivalent.
• Experience in property management operations in addition to compliance.
• Familiarity with compliance software platforms and property management systems.

Core Competencies

• Regulatory Expertise: Strong command of affordable housing compliance frameworks.
• Attention to Detail: High level of accuracy in file review and documentation.
• Leadership & Training: Ability to educate and influence site teams effectively.
• Organization & Accountability: Excellent tracking, reporting, and deadline management.
• Communication: Clear, professional communication with internal teams and external agencies.
• Problem Solving: Ability to identify compliance risks and implement solutions proactively.

Working Conditions & Scope

• Portfolio-based role supporting multiple affordable housing communities.
• Combination of remote work, office collaboration, and on-site property visits.
• Periodic travel required for audits, training, and site inspections.

Impact of Role

This role is critical to protecting the financial performance and regulatory standing of the portfolio by ensuring full compliance, minimizing risk, and maintaining strong agency relationships. The Compliance & Program Manager directly supports operational excellence and long-term asset value.