Computer Field Analyst

Job Title: Computer Field Analyst
Contract Type: W2 Only
Duration: 6+ Months
Location: Oakland, CA (Hybrid)

Primary Skills: Desktop hardware troubleshooting (advanced), Microsoft Office 365 (advanced), Network connectivity (intermediate), Mobile device support (intermediate), Peripheral device support (advanced)

Job Summary:
This role provides essential face-to-face and remote technical assistance to internal employees, addressing a wide range of hardware and software issues. The analyst will diagnose and resolve complex technical problems, ensuring a high level of customer satisfaction and efficient IT operations. They may also contribute to infrastructure projects and process improvements.

Key Responsibilities:

• Provide comprehensive desktop and mobile device technical support.
• Troubleshoot and resolve network, hardware, and software-related problems.
• Fulfill client service requests and assist with IT-related inquiries.
• Collaborate with other IT teams for escalated issues and system-wide events.
• Contribute to knowledge base development and process improvement initiatives.

• Minimum one year of IT computer field support experience.
• Strong troubleshooting skills for desktop and mobile computing devices.
• Excellent customer service and communication abilities.

Industry Experience:
This position requires experience supporting computing environments within a large enterprise network setting.