Computer Operations Technician

ESSENTIAL JOB DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties, absent an undue hardship on GLBHC.

• Enterprise Desktop/Laptop Management (25%):

• Support and maintain desktop and laptop computers at all organizational locations.

• Use endpoint management platforms to deploy and administer workstations organization-wide.

• Deploy operating system images in bulk using automated deployment tools.

• Configure and maintain deployment task sequences and automation scripts.

• Monitor enterprise endpoint health and compliance.

• Coordinate hardware refreshes and equipment lifecycle management.

• Troubleshoot and resolve deployment issues affecting multiple devices.

• Patch Management and System Updates (20%):

• Manage patching across Windows and Linux systems enterprise-wide.

• Plan, test, and deploy operating system updates and security patches.

• Track patch compliance and resolve gaps on non-compliant systems.

• Coordinate enterprise application software updates.

• Validate updates in a staging environment before production release.

• Document patching procedures and scheduled maintenance windows.

• Create compliance reports for security and audit needs.

• Address critical security vulnerabilities through emergency patching.

• Asset Tracking and Inventory Management (15%):

• Maintain a complete inventory of computer hardware and peripherals.

• Use asset management systems to track computer locations, assignments, and status.

• Conduct regular asset audits and reconciliations.

• Track warranty details and manage vendor service requests.

• Document hardware specifications, configurations, and serial numbers.

• Prepare asset reports to support management and procurement planning.

• Coordinate hardware purchases and disposals with procurement.

• Manage the equipment lifecycle from acquisition through retirement.

• Technology Research and Evaluation (10%):

• Research emerging technologies and hardware solutions suited to healthcare settings.

• Assess new system configurations, hardware models, and software tools.

• Test new technologies through proof-of-concept evaluations.

• Develop cost-benefit analyses and recommendations for technology investments.

• Remain current on endpoint management and healthcare IT trends.

• Attend vendor briefings and technology demonstrations.

• Document findings and share recommendations with IT leadership.

• Support strategic planning for technology refresh cycles.

• System Configuration and Standardization (10%):

• Develop and maintain standard desktop and laptop operating environments.

• Create and update configuration baselines and standard system images.

• Implement group policies and configuration management profiles.

• Standardize hardware configurations and approved equipment lists.

• Document system builds procedures and configuration standards.

• Ensure configurations meet healthcare, security and compliance standards.

• Automation and Scripting (10%):

• Write PowerShell, Python, or batch scripts to support system management tasks.

• Build custom tools for asset tracking and reporting.

• Implement automated monitoring and alerts for system health.

• Document automation scripts and maintain the script library.

• Improve workflows to increase operational efficiency.

• Documentation and Reporting (10%):

• Maintain detailed documentation of system configurations and procedures.

• Complete support tickets and document related progress.

• Prepare regular reports on system status, compliance, and inventory.

• Document deployment procedures and troubleshooting resources.

• Monitor key performance indicators for endpoint management.

• Prepare management reports on hardware lifecycle and replacement needs.

• Maintain knowledge base articles for common issues and solutions.

• Collaboration and Vendor Management (5%):

• Coordinate with IT Technical Support to resolve endpoint issues.

• Work with the network team to maintain system connectivity and performance.

• Partner with the security team on endpoint protection and compliance.

• Manage relationships with hardware vendors and support providers.

• Coordinate with clinical staff on computing needs for specialized medical devices.

• Participate in IT project teams for system implementations.

MARGINAL JOB DUTIES

• Perform occasional in-house publishing of complex forms and procedures for documentation.
• All other responsibilities as assigned.

JOB SPECIFICATIONS

• Education: High school diploma or GED required. Associate's or Bachelor's degree in Computer Science, IT, or a related field preferred.
• Licensure: Relevant certifications such as CompTIA A+, or Microsoft MCSA preferred.
• Experience: Three to five years of experience in enterprise desktop/laptop management or systems administration. Demonstrated experience managing large-scale computer deployments (500+ devices). Experience with endpoint management platforms such as Microsoft SCCM, Intune, or similar tools required. Healthcare IT experience preferred.
• Skills: Demonstrated expertise with Windows 10/11 and advanced knowledge of imaging and deployment tools, including MDT, SCCM, Intune, and JAMF. Strong experience with enterprise patch management, large-scale software distribution, and automation using PowerShell, Python, or other scripting languages. Working knowledge of Active Directory, Group Policy, Azure AD, asset management systems, inventory tracking, HIPAA security requirements, and healthcare compliance. Ability to independently research and evaluate new technologies. Strong analytical skills for resolving complex system issues. Knowledge of networking fundamentals and endpoint connectivity.
• Interpersonal Skills: Strong project management and organizational skills. Strong written and verbal communication skills for technical documentation and presentations. Able to work independently with minimal supervision while managing multiple priorities. Detail-oriented and analytical, with the ability to explain technical concepts to non-technical stakeholders. Collaborates effectively with IT team. Proactive problem solver committed to continuous improvement.
• Physical Effort: Must be able to sit, stand, and or walk for an entire workday. Must be able to lift, carry, push, pull, and or twist while holding up to 50 lbs. often. Work at multiple locations requiring mobility throughout facilities. Occasional work in server rooms or data center environments.
• Hours of Work: Full-time; Flexible and varied. Will be required to work during off hours and weekends for system maintenance, deployments, and updates. Occasional on-call availability for critical system issues. Must have reliable transportation and timely, consistent attendance. Hybrid may be available after training period.
• Travel: Regular local travel between Great Lakes Bay Health Center sites with the use of a company vehicle. Occasionally local travel between sites with personal vehicle. Reimbursement commensurate with corporate policy. Attendance at technology conferences, vendor training, and professional development events may be required.