Computer Support Specialist

New York, NY

$28
Instant Apply

1 day ago

Job Description

Job Title: Computer Support Specialist
Location: New York, NY

Type: Full-Time / New York State Agency Contract (Onsite)
Position Summary
Penda Aiken Inc. is a staffing firm located in Brooklyn, New York. Our client is a New York State Agency seeking an adaptable and customer-focused Computer Support Specialist to provide technical assistance, resolve hardware/software issues, and maintain system operations.

This role requires a proactive problem-solver with a solid foundation in Information Technology, hands-on ticketing experience (JIRA), and strong interpersonal skills to deliver exceptional technical support to agency personnel.
Primary Responsibilities

User Support: Provide technical assistance and troubleshooting to users via phone, email, chat, or in-person.
Ticket Management: Actively monitor, prioritize, and resolve support tickets submitted in the JIRA ticketing system.
Hardware & Software Deployment: Install, set up, and configure new computer hardware, software, peripherals, and operating systems.
Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues for end-users.
Documentation: Maintain detailed records, document technical problems and resolutions, and create user guides for future reference.

Minimum Qualifications

Experience: Minimum of 2 years of experience in Information Technology and Customer Service.
Education: Associate or Bachelors degree in Computer Science, Information Systems, Management Systems, Information Technology, or Cybersecurity.
Work Authorization: Proof of eligibility to work in New York State.

Required Competencies & Abilities

Technical Expertise: Solid understanding of computer hardware, software, operating systems, networking fundamentals, and JIRA.
Problem-Solving & Analytics: Strong logical reasoning to identify root causes and resolve technical issues efficiently.
Communication Skills: Excellent written and verbal communication to clearly explain complex technical concepts to non-technical staff.
Customer Service & Adaptability: Patient, customer-oriented mindset with the ability to manage tasks, prioritize requests, and thrive under pressure in a fast-paced environment.

Numbers & Facts

Location	New York, NY
Salary	$28

Skills

Atlassian JIRAunmatched
Communication Skillsunmatched
Computer Hardwareunmatched
Computer Scienceunmatched
Computer Softwareunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Documentationunmatched
Establish Prioritiesunmatched
Hardware Configuration Managementunmatched
Hardware Installationunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Internet Securityunmatched
Interpersonal Skillsunmatched
Network Connectivityunmatched
Operating Systemsunmatched
Peripheral Hardwareunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Record Keepingunmatched
Root Cause Analysisunmatched
Software Administrationunmatched
Software Installationunmatched
System Operationsunmatched
Systems Administration/Managementunmatched
Systems Maintenanceunmatched
Technical Deliveryunmatched
Technical Supportunmatched
Technical Writingunmatched
User Documentationunmatched
Writing Skillsunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder