Computer Support Specialists

About US-
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Titles: Computer Support Specialist
Duration:  Contract
Location: Albany, NY (12206)
Shift Timings: Mon-Fri 9am to 5pm
Pay: USD 20/hr – USD 24/hr

Position summary:
The Computer Support Specialist position will provide critical technology and data
support for the Home and Community Based Services Center. This role will focus on
streamlining the processing of data related to Medicaid-participating programs, directly
targeting application upgrades in areas that impact Medicaid access and long-term care
services.
 
Key Responsibilities:

• Performing data systems maintenance, validation, and verification for provider application records. The systems utilized include the Health Commerce System (HCS) and Medicaid Data Warehouse (MDW). Employee is to ensure accuracy and completeness to accelerate processing of Medicaid-related applications.
• Position will assist with data analysis, reporting, and project management to track pending applications, identify delays, prioritize high-impact Medicaid provider submissions, and produce reports that drive backlog reduction efforts.
• They will provide general computer support, training, technical documentation and technical assistance to DOH staff, applicants, and consultant representatives on navigation and data entry in HCS, MDW, and related portals—facilitating faster submission and review of provider applications tied to Medicaid participation.
• Employee will support process improvement by developing or enhancing technology tools, workflow automation, and efficiency measures to minimize manual processing steps, reduce errors, and expedite turnaround.
• They will work with and coordinate with other DOH Bureaus, Centers/Divisions, and state agencies on data and systems matters related to provider applications and Medicaid long-term care programs.

Minimum Qualifications:

• This position requires an associate degree or higher, experience creating/maintaining databases, advanced knowledge of Microsoft Office (Access. Excel, SharePoint).
• Data analysis/reporting skills, excellent organizational and communication abilities, strong attention to detail, and the capacity to handle multiple shifting priorities independently or collaboratively.

 
Preferred Qualifications:

• Preferred experience with NYS DOH systems (e.g., HCS, MDW) would enable rapid
  impact on application processing.

 
Skills:

• Microsoft Office
• Outlook, Access,
• Word
• Excel
• SharePoint

 
Application Process
Resume Review
Initial discussion
Video Screening
Client Interview
 
Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies.
Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.