Computer Support Specialists

Cogent Infotech Corporation

Jamaica, NY 11434, NY

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JOB DETAILS

SKILLS

Artificial Intelligence (AI), Atlassian JIRA, Capability Maturity Model Integration (CMMI), Cloud Computing, Computer Hardware, Computer Maintenance, Computer Software, Computer Systems, Computer Testing, Consulting, Customer Relations, Data Analysis, Desktop Administration, Desktop Environments, Desktop PC, Fortune 500 Customers, Government, Help Desk, ISO (International Organization for Standardization), IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Internet Security, Leading Edge Technology, Legal, Microsoft Active Directory, Microsoft Office, Microsoft Windows System Administration, Mobile Devices, Multiplatform/Cross-Platform, Network Connectivity, Operating Systems, Performance Analysis, Peripheral Hardware, Printers, Problem Solving Skills, Remote Access, ServiceNow, Technical Consulting, Technical Support, VPN (Virtual Private Network)

LOCATION

Jamaica, NY 11434, NY

POSTED

9 days ago

About US-
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Title: Computer Support Specialists
Duration: 2 years
Location: Jamaica, NY 11434
Shift Timings: Mon-Fri (8:30am to 4:30pm)
Pay: USD 22/hr-USD 24/hr

Position summary:
Provide technical support and assistance to end users experiencing hardware, software, and system-related issues. Respond to user inquiries through phone, email, remote access, or in-person support to troubleshoot and resolve technical problems efficiently.

Key Responsibilities:

Provide technical assistance and support for computer systems, hardware, software, and peripheral devices.
Respond to user inquiries and troubleshoot issues in person, via telephone, email, or remote access tools.
Install, configure, test, and maintain computer hardware, software, printers, and operating systems.
Diagnose and resolve technical issues related to desktop systems, applications, email, and network connectivity.
Monitor system performance and respond to operating and error messages..

Minimum Qualifications:

Minimum 1–2 years of experience in technical support, help desk, or desktop support environment.
Knowledge of computer hardware, operating systems, software applications, and peripheral devices.
Experience troubleshooting Windows operating systems and Microsoft Office applications.
Ability to diagnose and resolve technical issues independently.

Preferred Qualification:

Experience with Active Directory, VPN support, remote desktop tools, and mobile device support.
Knowledge of IT service management processes and ticketing platforms such as ServiceNow or Jira.
Advanced troubleshooting and problem-solving skills across multiple software platforms.
Experience in customer-facing technical support environments.

Application Process
Resume Review
Initial discussion
Video Screening
Client Interview

Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies.
Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.

About the Company

Cogent Infotech Corporation

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