Computer Technician

Job Title: Computer Technician 2 Wage/Hour Status: Non-Exempt Reports to: Director of Technology Pay Grade: Dept/School: Technology Date: 08/21/2024 Primary Purpose: Provides technical support for end-user computing devices, including desktops, laptops, and student devices. Troubleshoots and resolves end-user device issues, either in-person or remotely. Provides escalated support for JISD staff and students. Qualifications:

• High School diploma or equivalent required.
• 2 years of relevant experience required.
• Ability to travel between work sites required.
• Flexibility to work shifts necessary to accommodate 24/7/365 coverage, which may include nights, weekends, and holidays required.
• Proven aptitude to work well in a team or independently with minimum supervision.
• One or more of the following: A+, CCNA, Google IT Support Professional, Microsoft Azure Fundamentals, CISS, preferred.
• Experience in Chromebook repair.
• Proficient in hardware break/fix and troubleshooting.
• Knowledge of MACS, Chromebooks, and other peripheral devices
• Exceptional customer service skills required Logical thinker with good problem-solving skills required.
• Valid Texas driver's license with appropriate insurance coverage RESPONSIBILITIES:
• Manages endpoint device setup, configuration, maintenance, and deployment to supported user populations.
• Assists with developing strategy for support of endpoint devices, including renewal/replacement recommendations and the use of technologies, such as remote troubleshooting tools, virtual desktop technologies, etc.
• Responds to customer requests, received either via the Service Desk or directly from end-users, based on urgency and established service levels. Troubleshoots and resolves device-related OS, connectivity, or application issues.
• Utilizes technical expertise to diagnose and resolve increasingly complex problems related to client technologies. Proactively identifies issues that can be handled before a ticket is submitted. Gathers feedback and addresses or brings to management.
• Participates in project implementations by completing assigned tasks, providing appropriate communication to project managers and keeping track of progress, reporting back to project manager.
• Maintains constant communication with team to ensure coverage of all calls. Ensures all campuses are covered and if necessary, relocates to provide coverage.
• Assists with testing and deployment of new and replacement systems, printers, and other peripherals, ensuring customer satisfaction, accuracy, timeliness, and priority are all met.
• Conducts 1:1 training with customers on the use of hardware and applications as needed. Mentors and trains new employees.
• Keeps abreast of current desktop and LAN technologies through continuing education, journal review, web searches, and formal seminar opportunities.
• Maintains working knowledge of a wide range of applications and technologies.
• Other duties as assigned.
• Professional Growth and Development:
• Attend staff meetings and participate in conferences and other training to enhance job performance.
• Seek out professional development opportunities and maintain professional licensure and certifications.
• Promote the district's interest in increasing student achievement by always working with students' educational interests in mind.
• Maintain positive communication with colleagues, community members, parents, and students to promote increased community engagement in education. Mental Demands/Physical Demands/Environmental Factors:
• Tools/Equipment Used: Standard office equipment including personal computer (PC), peripherals, and video/instructional equipment; hand tools and test instruments for electronic repairs and cable installations.
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motion; frequent keyboarding and use of mouse; occasional reaching
• Lifting: Moderate lifting and carrying (up to 45 pounds); occasional heavy lifting (over 45 pounds)
• Environment: Work schedule extends to evenings and weekends, occasionally; frequent districtwide travel to multiple campuses required
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.