Concierge

ABOUT DRIVE SHACK

Drive Shack is a modern entertainment destination that blends the energy of nightlife with the fun of tech-driven golf games. We're all about creating spaces where guests can relax, connect, and make lasting memories.

With interactive golf experiences, chef-inspired food, and craft cocktails, we offer something for everyone from casual nights out to birthdays and corporate events. At Drive Shack, great food, good vibes, and friendly competition come together for an unforgettable time.

Job Purpose

The Concierge is the first point of contact for guests, setting the tone for a welcoming and engaging experience. This role provides detailed information about the venue, including dining, gaming, and event offerings, while ensuring each guest feels seen, informed, and valued. The Concierge also manages reservations, maintains organization within the system, and communicates details clearly to both guests and venue staff.

Beyond the front desk, the Concierge plays a vital role in maintaining the flow of the guest experience-anticipating needs, resolving concerns, and collaborating with all departments to uphold Drive Shack's standard of hospitality.

Responsibilities

• Greet and assist guests warmly, offering personalized recommendations and information about the venue
• Create a seamless arrival and departure experience for all guests
• Act as a brand ambassador by promoting food, beverage, and entertainment options
• Manage reservations, waitlists, and guest inquiries through the reservation system and phone line
• Maintain awareness of guest activity throughout the venue and proactively offer assistance
• Communicate clearly and courteously with guests and team members
• Support other team members and perform additional duties as requested by management

Qualifications

• Friendly, professional, and engaging personality with a passion for guest service
• Ability to thrive in a fast-paced, high-energy environment
• Strong organizational, teamwork, and multitasking skills
• Minimum one year of experience in a concierge, guest service, or hospitality role
• Experience with computerized booking and point-of-sale systems
• Bilingual abilities a plus
• Excellent verbal and written communication skills
• Education and Experience
• High school diploma or equivalent required
• Familiarity with reservation or event management software preferred
• Demonstrated ability to communicate effectively and collaborate across all levels of staff

Working Conditions

• Fast-paced, guest-facing environment with constant interaction and communication
• Requires standing and walking for extended periods, including navigating stairs
• Involves both indoor and outdoor work, with exposure to varying temperatures and noise levels
• Must be able to lift and move up to 25 pounds without assistance
• Evening, weekend, and holiday shifts required to support business operations

Drive Shack is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Drive Shack takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.