Concierge

RESPONSIBILITIES (Included but not limited to)

• RESPONSIBILITIES

  • Serves as the first point of contact for residents, prospective residents, parents, and visitors. Greets everyone warmly in person and on the phone, answers questions, and directs inquiries to the right team member.
  • Delivers a hospitality-first experience at the front desk so every resident and guest feels welcomed, informed, and taken care of.
  • Monitors building access and visitor check-in, and follows community safety and security procedures.
  • Receives, logs, and distributes resident packages and deliveries accurately and on time.
  • Takes maintenance requests and resident concerns, routes them to the appropriate team member, and follows up as needed.
  • Keeps the lobby, front desk, and amenity spaces clean, organized, and presentable at all times.
  • Uses Microsoft Word and Outlook to create documents, send emails, and manage calendars and appointments.
  • Contributes to the team by taking on additional tasks as needed.
  • Completes required company training.

     

    QUALIFICATIONS

    • High school diploma or equivalent.
    • Customer service or hospitality experience preferred.
    • Friendly, professional, and approachable demeanor.
    • Excellent verbal and written communication skills.
    • Strong organization and attention to detail.
    • Ability to use Microsoft Word and Outlook accurately and effectively.
    • Ability to lift up to 40 pounds.
    • Ability to work up to 40 hours per week, including evenings and weekends.
    • Ability to live out the company’s culture and core values every day.

   

WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The Team Member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift office products and supplies, up to 40 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.