Concierge (Part-time) - Boston, MA

Concierge

About the Role

Charlesgate Property Management is a Boston-based real estate firm expanding into the Denver market with a bold, forward-thinking approach to multifamily property management. Our team operates within an innovative "POD" structure designed to drive collaboration, efficiency, and accountability at every level. You will be part of a team overseeing a portfolio of multifamily apartment buildings, providing value to a host of owners, not just to a single building.

Job Description

We are looking for a professional, service-oriented Concierge to serve as the first point of contact for residents, visitors, and vendors while ensuring smooth daily building operations. This individual will be responsible for greeting and logging guests, managing visitor and package records, maintaining detailed shift and activity logs, and providing high-touch resident services such as lockout assistance, key management, and coordinating deliveries. The role also includes supporting resident events, monitoring security systems, coordinating move-ins and elevator scheduling, entering and following up on maintenance requests, and conducting routine inspections of common areas to ensure cleanliness and safety. The ideal candidate is organized, proactive, and calm under pressure, with strong communication skills and the ability to handle administrative, operational, and emergency response responsibilities with professionalism and attention to detail. This position requires part-time coverage, second shift on the weekends from 2:30-10:30pm and occasional 1st and 3rd shift help when needed.

Duties and Responsibilities (examples of but not limited to...)

• Work under and partner with the Head of Portfolio on the Property Management Team
• Greet residents, visitors, and vendors when they arrive, ensuring guests are logged into the visitor or vendor logs.
• Maintain all applicable logs, updates, files, and computer and paper systems relevant to building operations
• Maintain accurate and complete shift notes to ensure successful communication through shift changes.
• Act as clerical support as time or shift coverage permits.
• Answer phones and greet prospects in a professional manner.
• Accept packages for residents who have provided a "Package Authorization Form" and maintain the "Delivery Log". May be asked to assist with the delivery of packages as needed to residents.
• Provide resident services to include: lockout assistance, holding resident keys, calling taxis, accepting and holding dry cleaning, and providing access to homes for authorized personnel
• Assist with organization, set-up, implementation, and clean up of all resident events hosted by the community.
• Update schedules for resident move-ins/outs and elevator usage through the appropriate coordination with the supervisor and/or the Property Manager.
• Provide new residents with orientation to the community
• Conduct routine inspections of all common areas, ensuring that the areas are appropriately maintained, and confirm that the areas have proper supplies.
• Monitor security systems (cameras, building access, and Fire Control System) and ensure that the property is secured and safe.
• Contact the applicable public service response organization immediately in case of an emergency as well as the Property Manager. Follow the applicable emergency procedures as directed in the property manual.
• Represent the company in a professional manner at all times. Consistently maintain a professional, courteous attitude when dealing with residents, coworkers, and the general public.

Requirements

• High school diploma, G.E.D., some college preferred
• This is a full time position Monday through Friday 8am-5pm
• Must be able to maintain a professional demeanor with co-workers, vendors, and guests.
• Customer service driven
• Punctual
• Professional appearance
• Ability to work independently on assigned tasks and accept direction on given assignments
• Be flexible and have a willingness to perform a variety of tasks.
• Must have a valid MA Driver's license.

Compensation

$18-$21/hour based on experience

About Charlesgate

CHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout New England, metro New York City, and Denver, with a comprehensive array of services across residential and multifamily commercial real estate-including property management & leasing, sales brokerage, investment sales, construction, and new development. Founded in Boston, MA, in 2003 and headquartered in Back Bay, CHARLESGATE has the distinct honor of being one of only 4% of companies thatve been on the Inc. 5000 list of fastest-growing private companies in America five times.

Our Vision:

To inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.

Our Core Principles:

MOVE MARKETS & WIN TOGETHER | Were not order takers. Were partners who drive transformative wins through critical thinking and aligned action.

SPEAK HARD TRUTHS | Seek first to understand the perspectives of others.

CHALLENGE CONVENTIONS | Status quo is the enemy of value. We mine the gap between what is and what could be to unlock more value.

OWN IT | Results matter more than effort. Accountability means rising above your circumstances. We commit fully to getting it done right.

PEOPLE > EVERYTHING | Creating better outcomes for the people we serve is our highest calling. Everything we do is delivered with genuine hospitality.

Equal Opportunity Statement

Charlesgate Property Management is committed to complying with all federal, state, and local laws providing equal employment opportunities. We are dedicated to maintaining a work environment free of harassment, discrimination, or retaliation based on any protected characteristic under applicable law.