Concierge (Part-Time)

Desert Mountain Club, one of the top 10 and largest private country clubs in North America, is seeking a Concierge to join our Member Services team!

We offer terrific benefits to our Part-Time Teammates, like medical and dental coverage, FREE onsite medical clinic for all teammates & their dependents, Free team member meals during shifts, Paid Time Off and Sick Time, and so much more!

In this role, you will be responsible for enhancing membership services by providing up-to-date information for on and offsite events and activities, making event and dining reservations, assisting with various member requests to include customized activities, and relaying calls to the appropriate department. Provide outstanding customer service and execute the Desert Mountain values and service standards in order to ensure that membership and guests receive a warm welcome, friendly service, and fond farewell. 

The ideal candidate will be outgoing, friendly and professional with a passion for serving others and dedicated to delivering excellence. A minimum of 2 years of customer service experience, proficiency in Microsoft Excel, as well as navigating reservation software, and a background in hotels, resorts or clubs is required. Notary Public Certification is required but this can be obtained upon hire. Must have strong knowledge of the Scottsdale and Phoenix area. 

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BENEFITS

Join one of the Top 10 Platinum Clubs of America and enjoy exceptional benefits and perks, including:

• Competitive pay
• PTO, Sick Pay, Holiday Pay, and Paid Parental Leave
• Annual Education Scholarship
• Tuition Reimbursement, Professional Development Scholarship
• Mentorship Program
• Internships
• Affordable medical, dental, and vision coverage
• Medical FSA and Dependent Care FSA
• FREE onsite medical clinic to all employees & their dependents
• Mental health, wellness, and virtual care resources
• FREE employee meals during shifts or meal stipend
• FREE golf and tennis
• Matching Retirement 401K Plan
• Retail discounts
• Pet insurance

     *Please note, benefits are dependent on your DOL Status (ex. Full-Time, Part-Time, Seasonal).

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JOB DETAILS

Responsibilities:

• Greet members, guests, clients, and other visitors upon entering the clubhouse ensuring complete member satisfaction and exceptional service.
• Answer incoming calls in accordance to Desert Mountain Service Standards.
• Stay abreast and promote all upcoming events and activities at the Clubhouses and throughout the valley. Maintain most current copy of the “Master Event Guide” and spreadsheet of off-site scheduled activities.
• Upon special request, provide members with the preferred vendor rolodex listing. Ensure the list remains current and updated on the DM website and shared public drive.
• Handle reservations for all dinner, activities and events that are “accepting reservations” on the member website. 
• Maintain “Lost and Found” for the membership.
• Coordinate transportation, "road trip" and hotel arrangements for members and guests upon request. This includes assistance with boarding passes for member travel as needed (i.e. copy, fax, scan, and print).
• Plan special activities and day trips for members and their guests upon request.
• Purchase tickets for the members for the theater, sports events, musicals, etc. through local broker or via Ticketmaster.
• Assist with check-in's during special club activities.
• Assist members with their shipping needs via UPS, FedEx or USPS.
• Notarize documents for members in accordance with State regulations.
• Other duties as assigned by management.

Physical Requirements & Working Conditions:

• Required to work, days, evenings, weekends, and holidays.
• Required to sit at a desk for majority of the shift.
• Exposed to extreme cold (non-weather) and extreme heat (non-weather) – Occasionally
• Required to push, pull, lift and/or move up to 25 pounds – Occasionally
• Required to walk ¼ - ½ mile between the team member parking lot and building for scheduled shifts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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OUR COMPANY

Desert Mountain Club is one of the nations premier private clubs, located in the scenic foothills of North Scottsdale, Arizona. Spanning more than 8,000 acres, Desert Mountain features:

• Seven signature golf courses (six of which are Jack Nicklaus & a par 54 championship course)
• Seven distinctive clubhouses with unique dining and banquet experiences
• Award-winning spa, fitness center, tennis, pickleball, and swim facility.
• Dozens of hiking and biking trails.

What truly sets Desert Mountain apart is our people. We foster a culture built on care, respect, teamwork, wellbeing, and growth where teammates feel valued and proud to be part of the team.

Desert Mountain Club is proud to be an Equal Opportunity Employer committed to fostering a workplace built on inclusion, respect, and opportunity for all teammate's.

Keywords: (Concierge, Customer Service, Guest Service, Guest, Services, Administrative, Front Desk, Admin, Social Club, Member Services, Events, Network, Golf Club, Clubhouse, Private Club, Hotel, Resort, Hospitality, Phoenix, Scottsdale, Carefree, Cave Creek, Arizona) 

See Job Description