Concierge

Position Summary

The Concierge is responsible for delivering prompt, reliable and courteous service to residents, guests and vendors. The concierge team shall maintain a steady presence in the lobby to assist residents with access to the building, answering the telephone, and providing general support to inquiries received at the lobby desk as well as providing administrative support to the property management team.

Kin Living’s culture is built on a foundation of teamwork and entrepreneurial drive. While each staff member has clear responsibilities in fulfilling our mission, we promote, expect, and reward a small business culture and work ethic where no task is above or below any individual.

Duties and Responsibilities

• Provide direct customer support (tier 1), such as assisting with resident portal use, answering incoming customer telephone calls and responding to emails.
• Assure prompt and positive action on all homeowner complaints, questions, concerns and suggestions, including inquiries regarding services and building problems.
• Open concierge desk daily and provide onsite staff with keys and a list/schedule of events (i.e. moves, deliveries, remodels) for the day.
• Schedule Moves, deliveries, guest suite, and/or community reservations as appropriate.
• Ensure that keys and packages are logged, checked out appropriately and perform and audit at least once per shift.
• Responsible for screening unknown individuals accessing the building.
• Other duties as assigned.

Qualifications

• One to two years of successful experience in the service industry, preferably in reception and property management.
• Exceptional customer service skills and ability to work independently.
• Must possess excellent verbal and written communications skills.
• Ability to multi-task and work in a fast-paced team environment.
• Must be detail-oriented and set high standards for accuracy.
• Must have demonstrated experience with Microsoft Office Suite.
• Strong interpersonal, organizational, analytical, decision-making, and problem-solving skills required.
• Ability to maintain strict confidentiality of all employee and company information.