The Conference Services Manager oversees all logistical and operational aspects of conferences, meetings, and group events. The role blends client service, event planning, operations coordination, and cross-department communication. This role involves overseeing operation services to ensure exceptional customer satisfaction, drive revenue growth, and foster long-term client relationships for repeat business. HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE - Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO's and Convention Resumes.
- Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by authorized representative.
- Ensures timely distribution of all BEO's and Resumes to the appropriate departments and follows up on any questions.
- Maintains detailed files, notes, records, and trace systems to ensure event meets customer expectations.
- Verifies space requirements and meeting room set-up with the client and ensures that public space needed is properly maintained and in good condition.
- Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
- Finalizes the program/agenda with client and checks all scheduled functions one hour prior to start time.
- Reviews event sheets and work with appropriate departments to ensure quality and satisfaction.
- Maintains positive guest and employee relations through prompt, precise, and courteous communication.
KEY STRENGTHS FOR SUCCESS - Detail-oriented mindset with exceptional organizational and multitasking abilities
- Strong interpersonal and communication skills, both written and verbal
- Calm under pressure and solution-oriented when addressing client needs
- Collaborative team player who thrives in a fast-paced, dynamic environment
- Ability to balance operational logistics with customer service excellence
PROFESSIONAL EXPERIENCE - 2+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting
- Proven experience managing multiple events and client accounts simultaneously
- Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite
ACADEMIC BACKGROUND Bachelor's degree in hospitality management, business, event management, or related field Minimum 3 years of experience; OR equivalent combination of education and experience. Requirements Successful completion of a background check is required prior to employment. Benefits - Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
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