Configuration Manager

Configuration Manager Opportunity in Richmond, VA

**Seeking a skilled Configuration Managers with an active ITIL certification and experience with Ivanti Neurons for ITSM CMDB capabilities. **

Qualifications:

• ITIL Foundation certification required; ITIL Intermediate or Expert certification preferred.
• Demonstrated experience managing Configuration Management processes within an ITIL-based environment.
• Proven experience supporting Configuration Management processes within a Microsoft Azure environment.
• Strong working knowledge of Ivanti Neurons for ITSM.
• Comprehensive understanding of ITIL v3/v4 frameworks, particularly Configuration Management, Change Management, Incident Management, and Problem Management.
• Hands-on experience with CMDB platforms, including Ivanti Neurons for ITSM, with knowledge of CI class modeling, discovery tools, and CMDB administration.
• Strong analytical, troubleshooting, problem-solving, and technical documentation skills.
• Ability to collaborate effectively with technical teams, business stakeholders, and cross-functional partners.
• Excellent communication, stakeholder engagement, and relationship management skills.

Preferred Skills:

• Experience implementing and leveraging automation tools to support Configuration Management processes.
• Familiarity with cloud infrastructure and services, including Microsoft Azure, AWS, and GCP.
• Knowledge of configuration automation, discovery technologies, and scripting languages such as PowerShell and Python.
• Familiarity with IT audit requirements, governance practices, and compliance frameworks.
• Knowledge of COV policies, standards, and applicable configuration management requirements.