Connection 2 Care (C2C) Program Manager

REPORTS TO: Director of Integrated Health

SUPERVISES: Community Health Workers

GENERAL DESCRIPTION: The Connection 2 Care (C2C) Program Manager oversees the outreach, counseling, navigational, and case management services to recently released prisoners including those affected by chronic diseases, substance use (SU) and/or mental health issues who present at or are referred to the Connection 2 Care Program (C2C) at MyCare Health Center. The Program Manager serves as the primary point of contact for the Community Health Worker (CHW) and Carceral Authorities. They will work together to maintain appropriate contact to send and receive protected health information for prospective released prisoners.

SPECIFIC DUTIES: The program manager plays a critical role in the implementation and operationalizing the C2C program including supporting community health workers (CHWs) by providing organizational, operational, and strategic oversight.

• For the duties and responsibilities associated with C2C program management:
• Provide administrative oversight of the program and is the primary contact for carceral authorities to refer returning citizens to the program.
• Single central point of contact to facilitate information exchange.
• Coordinate and schedule in-reach and initial assessment activities; conduct in-reach activities as appropriate.
• Develop and formalize community partnerships.
• Coordinate and facilitate the Advisory Council membership and meetings.
• Facilitate ongoing all staff training to support justice involved patients who are returning to the community.
• Collaborate with the Director of Quality and Compliance to track and record evaluative measures.

For the specific duties outlined in the CHW role, the program manager would:

• Oversee the day-to-day activities of CHWs, offering guidance and ensuring they have the resources and training necessary to support returning citizens. They ensure that CHWs understand and can implement evidence-based practices in their work.
• Facilitate ongoing training opportunities for CHWs, ensuring they are up-to-date with the latest practices and evidence-based care models, including education about the healthcare system, chronic illness management, and case management.
• Ensure CHWs have the tools, technology, and support to document work effectively (e.g., maintaining appropriate records, handling referrals, and following up with patients). This includes securing access to any necessary community resources and supporting CHWs in facilitating these connections for patients.
• Provide strategic support for the CHWs' community outreach and recruitment efforts. This includes collaborating with community partners to strengthen the outreach process and ensure that CHWs are engaging with the appropriate individuals in prisons, jails, and local communities.
• Ensure that CHWs are working effectively with clinic partners and other stakeholders in the network. This might involve facilitating interagency meetings, building relationships with key partners, and ensuring that the program aligns with community needs and resources.
• Monitor the performance of the CHWs, evaluating the effectiveness of interventions and tracking progress towards program goals. The program manager ensures that data related to patient outcomes, referrals, and resource access is gathered, analyzed, and used for continuous improvement.
• Coordinate with other team members (such as healthcare providers, social workers, and administrative staff) to ensure that the CHWs' activities align with the overall goals of the clinic or program. This includes regular team meetings and check-ins to address challenges and maintain open lines of communication.
• Serve as an advocate for the CHWs within the organization and the broader community. The program manager helps to establish strong relationships with key stakeholders, ensuring that the CHWs' role is understood and valued. They may also help with securing funding or partnerships to support CHWs in their work.
• Provide problem-solving support for CHWs when they encounter difficulties in their work, whether they are related to patient cases, community dynamics, or logistical challenges. The program manager ensures that CHWs are not left to face these issues alone.
• Ensure that CHWs are meeting documentation and record-keeping requirements as outlined by the clinic or program.
• Responsible for administrative tasks as necessary, such as appointment scheduling or ensuring that transport arrangements are in place for CHWs and patients.
• Other duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must demonstrate excellent interpersonal skills and team-building skills;
• Must have excellent decision-making skills, and attention to detail is imperative;
• Professional written, verbal and listening communication skills;
• Excellent computer skills including expert knowledge of Microsoft Office suite including Excel and Outlook;
• Database management proficiency required; data entry skills required;
• High functioning stress management, time management, and critical thinking skills are necessary for success in this role;
• Federally Qualified Health Center experience preferred, but not required.

PERSONAL ATTRIBUTES:

• Must maintain strict confidentiality in performing the assigned duties.
• Must be honest and trustworthy, respectful of others.
• Must be flexible and possess cultural awareness and sensitivity.

MINIMUM QUALIFICATIONS:

• Education: High School Diploma or GED required; Certification as a Community Health Worker, Peer Recovery Coach, Peer Support Specialist or BSW, LLMSW, LPC.
• Minimum of three years' experience working as a Community Health Worker, Peer Recovery Coach or Peer Support Specialist preferred.
• Two years of experience working with a multi-disciplinary team, preferably in a health care setting preferred.
• Prior experience working with diverse populations, including people with substance use and/or mental health disorders, or formerly incarcerated individuals.
• Excellent verbal and written communication skills, attention to detail and high level of customer service skills.
• Must be able to communicate effectively.
• CPR certification required