Sears Holdings Corporation is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through ShopYourWay.com. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, fitness equipment and automotive repair and maintenance.
General Summary: The District Production Manager is responsible for controlling and managing the installation process for all Sears Home Improvement Products within a district. The incumbent is responsible for the management of the Project Coordinators who are assigned to specific products or groups of products within the district. The District Production Manager is responsible for the district backlog conversion rate, quality scores, product cycle time, and gross profit margin. This position has the authority to identify, recruit, select and bring under contract independent contractors in accordance with Sears' requirements for independent contractors. The incumbent is responsible for the inspection of the work of all new sub-contractors to ensure that the quality and consistency of workmanship meets Sears' standards.
Job Responsibilities: • Responsible for providing leadership, management, coaching and development to Project Coordinators. • Manages both internal and external product lines of the Sears Home Improvement Products business within the district • Manages the district installation function to ensure that targets are met (backlog conversion rate, quality scores, product cycle time and Gross Profit Margin). • Manages and controls all district service related costs for all product lines. • Supports the installation process by recruiting and training sub-contractors (develop and implement recruitment strategies in conjunction with the Human Resources (HR) department; develop the criteria used to select sub-contractors; interview, select and bring under contract all sub-contractors; develop and implement orientation and training for sub contractors on Sears' products and installation processes; and inspect and monitor work of sub-contractors to ensure that the quality and workmanship meets standards). • Supports the installation process by controlling the communications with the customer on the job and service issues (schedule the job with the customer, resolve customer service disputes on work in progress and completed jobs according to Sears' service policy, complete in-progress calls, conduct customer post calls and settle customer issues based on individual discretion up to the settlement authority level). • Supports the installation process through effective materials management (order materials and product required for each job to enable the work to be performed, assess inventory needs and maintain efficient levels of inventory for the product/products assigned, manage warehouse worker, resolve vendor issues and perform warehouse duties in emergency situations only). • Supports the installation process by identifying, communicating and resolving contract issues with sales staff. • Ensures proper permits and licenses for all jobs have been obtained and are continually maintained. • Ensures that all required documentation is completed for each completed job (verify and approve for payment all contractor labor bills, verify that all completion forms are retuned with customer's signature and verify job completion costs).
• High School Diploma • 2-5 years related experience in a management role. • Excellent leadership skills. • Ability to work under pressure. • Excellent organizational skills in office and warehouse. • Ability to establish priorities and communicate effectively (both verbally and in writing). • Advanced customer service skills. • Ability to supervise warehouse personnel.
Equal Opportunity Employer / Disability / Vet
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