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Consultant Resource Mgr

Kforce Inc.

Boston, MA

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JOB DETAILS
SKILLS
Accounting, Administrative Skills, Analysis Skills, Centralized Operations/Management, Communication Skills, Computer Skills, Consulting, Contract Requirements, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Operations, Customer Support/Service, Establish Priorities, Finance, Fortune 500 Customers, Human Resources, Human Resources Certification, Human Resources Management, Interpersonal Skills, Lead Generation, Leadership, Maintain Compliance, Marketing, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Onboarding, Organizational Skills, Performance Analysis, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Quality Assurance, Sales Management, Statistics, Talent Management, Time Management, Workplace Issues, Writing Skills
LOCATION
Boston, MA
POSTED
Today
Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. We are proud of the culture we've created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools, and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve. SUMMARY: Under general supervision, serves as on-site liaison between Kforce Account Management team, Dedicated Delivery Team, Centralized Operations Team and Client Services team in direct support of Kforce consultants on assignment. Serves as primary Point of Contact for consultants in the areas of onboarding support, assignment first day orientation, assignment based personnel issue resolution, and general assignment issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: Serve as POC for on-site consultants and facilitate with Client Services and Operation teams the resolution of issues regarding timecards, human resources, expenses and other corporate administration functions.Partner directly with Kforce Operations and Client Solutions Team for assignment initiation and onboarding processes for consultants assigned to a specific campus. Assist dedicated Account Management team members monitoring consultant performance and progress ensuring client expectations are continually being met; i.e. consultant project deliverables, client manager satisfaction, successful project completion, mitigation of unexpected assignment termination, and potential consultant redeployment opportunities.Partner with Account Management team members, internal Operations Teams, and designated client personnel to coordinate invoice resolution issues, PO usage reporting, and general back-office processes.Provide feedback to Account Management team regularly regarding status, redeployment, problems, and resolution.Responsible for customer service efforts related to candidate/client activities including but not limited to quality assurance, follow up, retention, redeployment and extension, lead generation, re-marketing, and assignment end.Monitors compliance of on-site activities in accordance with contractual obligations and Firm standards.Track and report performance statistics on assigned projects. KEY SUCCESS INDICATORS/ATTRIBUTES: Ability to prioritize and multi-task in a fast paced, changing environment.Ability to handle first-line escalated consultant complaints, requests, questions, etc.Demonstrate strong time management and organizational skills.Demonstrate leadership, mentoring, and interpersonal skills. Demonstrate excellent verbal and written communication skills.Demonstrate excellent analytical and problem solving skills.Proven experience using ATS, CRM, or similar human capital management applicationsProficient personal computer skills with MS Office (Word, Excel, Power Point, Outlook).Commitment and adherence to Firm's Core Values. EDUCATION AND/OR EXPERIENCE: High School degree or general education degree (GED) and 3-5 years of relevant experience or the equivalent combination of education and experience required. Experience with, and understanding of, current and emerging human capital management practices, staffing and recruiting, and general human resource principles. CERTIFICATES AND/OR LICENSES: Any human resource or management certification is a plus. TRAVEL REQUIREMENTS: Possible Travel up to 25-30%. Kforce is an equal opportunity employer that has veterans and disabled affirmative action programs.

About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/

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