Consumer Loan Processor

CLASSIFICATION: Non-exempt

REPORTS TO: Director of Consumer Loans

DATE: April 2, 2026

JOB DESCRIPTION

Summary/Objective

Responsible for processing and coordinating consumer loan requests, including HELOCs, from application through origination. Supports Retail employees, Loan Officers, and underwriters by ensuring loan files are complete, accurate, and compliant with Burke & Herbert Bank's credit policy and regulatory requirements.

Processes a variety of consumer loan products, including but not limited to; unsecured loans, vehicle loans, home equity lines of credit, renewals, modifications, denials, withdrawals, and change-in-terms requests.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive consumer loan requests within the Bank's loan origination system.
• Review loan applications and supporting documentation for completeness and accuracy.
• Manage an active pipeline of loan requests to ensure timely processing and follow-up.
• Coordinate with retail, consumer underwriters, and third-party vendors to obtain required documentation and satisfy outstanding conditions.
• Order, monitor, and track third-party items as required, including flood determinations, appraisals, title work, legal documents, insurance, and other supporting documentation.
• Prepare and deliver required disclosures and loan documentation within regulatory timeframes.
• Review loan files for closing readiness and clear all prior-to-close conditions.
• Prepare, schedule, and coordinate loan closings.
• Prepare loan documents and distribute documents to customers, internal partners, and external vendors including electronic delivery when appropriate.
• Coordinate funding and disbursement of loan proceeds in accordance with Bank procedures.
• Review signed loan packages for completeness and accuracy prior to funding and booking.
• Ensure all executed loan documents are properly imaged and retained in the Bank's systems.
• Scan and route post-closing documents to the appropriate departments for ongoing collateral, title, and insurance tracking.
• Maintain accurate loan file documentation and status updates throughout the life of the request.
• Follow all Bank policies, loan policy requirements, and operational and compliance procedures.

Other Duties

• Perform other duties and special projects as assigned.

Skills/Abilities

• Strong organizational, time management, and follow-up skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to accuracy.
• Ability to analyze information, solve problems, and make sound decisions.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficient in Microsoft Office and other applicable loan processing systems.
• Professional demeanor and strong interpersonal skills.
• Ability to communicate professionally and effectively.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing, as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

• High school diploma or equivalent required.
• Six months of lending experience required.
• Experience with consumer loan documentation, disclosures, and closing processes preferred.
• Requires an active NMLS number or be able to obtain one after starting in the role.
• Notary Public is preferred, but not required.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.