Consumer Sales Specialist

Job Description

Consumer Sales Specialist

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

PRIMARY RESPONSIBILITY: To provide excellent customer service to LFI consumers through innovative problem solving and by providing timely information that exceeds customer expectations and enhances the company's brand loyalty, and growth. This position requires a high level of professionalism, including written and verbal communication, and system skills.

ESSENTIAL FUNCTIONS OF THE POSITION (Other duties may be assigned.):

• Engaging with customers via phone calls, e-mail, live chat, and social media
• Advocate for the end consumer to ensure we are creating the best customer experience
• Use creative problem-solving to find solutions for customer issues
• Educate and/or sell our product to the customer
• Entering customer information via Windows and cloud-based software
• 7 hours of phone/email/chat/social responsibility per day

OTHER FUNCTIONS:

Perform other duties, as assigned by Consumer Supervisor.

POSITION REQUIREMENTS:

• Must be dependable and have a team first mentality
• Must be self-motivated and accountable to peers
• Must have strong and efficient written and verbal communication skills
• Must have strong problem-solving skills
• Must be willing to conduct oneself in accordance with Company's Core Values
• Must be able to manage multiple tasks in a fast pace environment
• Must have a high level of interpersonal skills
• Must be able to accurately enter data into multiple systems
• Must be able to empathize from the customer's point of view

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty exceptionally. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• College degree or equivalent experience
• 1 - 2 years customer service experience preferred
• Social media experience preferred

TOOLS/EQUIPMENT USED:

• Ability to utilize computer systems to find information and problem solve
• Basic skill in Excel, MS Word, Outlook

ENVIRONMENTAL FACTORS / WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally work in distribution as business fluctuations warrant. The noise level of the work environment is usually moderate.

REPORTING RELATIONSHIP:

This position reports directly to a CRC Supervisor

All offers of employment are contingent upon successful completion of a pre-employment drug screen. As a federal contractor, we participate in E-Verify. LaCrosse Footwear, Inc. is an Equal Opportunity and Affirmative Action Employer that strives for and celebrates diversity in its workforce.