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Remote Customer Service Jobs

Contact Center Architect

HAN IT STAFFING INC
  • Remote
  • $90–$100 Per Hour
  • Contractor
  • Full-time
  • Employee
  • Instant Apply
2 days ago

Job Description

Role: Contact Center Architect 

Location: Remote 

Job Type: C2C/W2/1099

Rate: $90-$100 on C2C

 

Must have skills: NICE CXone / Siera: ACD, Studio, IVR, digital channels, skills-based routing, APIs, recording, analytics, and workforce engagement management.Amazon Connect: Contact flows, routing profiles, queues, CCP, Contact Lens, Amazon Lex, and AWS Lambda.Salesforce: Service Cloud, CTI integration, Salesforce Voice capabilities, Omni-Channel, and Agentforce.AWS: Lambda, Bedrock, API Gateway, S3, IAM, CloudWatch, EventBridge, and serverless architecture.

 

Numbers & Facts

Location (
Remote)
Job TypeContractor, Full-time, Employee
Salary$90–$100 Per Hour
Company Size51 - 200
Year Founded2012
HeadquartersWoodbridge Township, NJ, US
Websitehttps://www.hanstaffing.com

Skills

  • AWS Lambdaunmatched
  • Amazon Simple Storage Service (S3)unmatched
  • Amazon Web Services (AWS)unmatched
  • Application Programming Interface (API)unmatched
  • Automatic Call Distributor (ACD)unmatched
  • Call Centersunmatched
  • Cloud Computingunmatched
  • Computer Telephony Integration (CTI)unmatched
  • LEX (LEXical analyzer)unmatched
  • Salesforce.comunmatched
  • Skills-Based Routingunmatched
  • Voice Response Systemsunmatched
  • Workforce Managementunmatched

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