Contact Center Rep

W-2 Contract

Duration - 9 Months

Location - Dallas, TX 75202

Pay Range - $17.60 to $19.00/hour

Primary Responsibilities:

• Respond to customer inquiries and concerns with accurate and satisfactory solutions.
• Manage situations with unhappy customers by providing patient assistance and support.
• Reach out to clients and customers to update them about the company's latest products, services, and policies.
• Assist customer in troubleshooting, navigating the company's website, or using the products or services.
• Review and update customer or client accounts with personal profile information, and other account-related details.
• Work together with other call center staff and other departments to enhance customer service experience.
• Assist in training new employees and educating them about the company's customer management policies.

Primary Skills & Requirements:

• Excellent communication skills, both written and verbal.
• 1-2 years' experience in a Call or Contact Center.
• Experience in a fast-paced environment handling calls, chats, and emails, and data entry. Phone skills, including experience with complex or multi-line phone systems.
• Superior active listening abilities.
• Exceptional interpersonal skills and the ability to build rapport.
• A patient and empathetic approach.
• Strong organizational and time management skills.
• Ability to adapt and be flexible in fast-paced environment
• Comfortable in fast-paced work environments.
• Troubleshooting abilities, either basic or advanced, depending on the role and industry.
• Proficiency in using computers and data entry task.
• Comprehensive knowledge of the company's products and/or services.
• Expertise in the customer service area they specialize in, such as accounts, sales, technical support, or another area.
• Bilingual, English and Spanish

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.