Contact Ctr Rep - Scheduler- Houston, TX

Contact Center Representative - Scheduler

Location: Houston, TX

Pay Rate: Starting at $19.00/hour

Schedule: Monday-Friday | 7:00 AM-7:00 PM

Dean's Professional Services is seeking a dependable, professional, and customer-focused Contact Center Representative - Scheduler to support a leading healthcare organization in Houston, TX. This is an excellent opportunity for an experienced call center professional with healthcare, medical scheduling, and patient registration experience who enjoys helping patients and providing exceptional service.

Responsibilities

• Answer inbound calls and make outbound calls to patients and customers in a timely, efficient, and professional manner.

   

• Assist patients with medical scheduling, registration, account questions, and general inquiries.

   

• Provide accurate information and appropriate solutions based on patient needs and established procedures.

   

• Accurately document all calls, patient information, and interactions using the appropriate computer systems and electronic medical record software.

   

• Follow up on unresolved questions and complete callback requests in a timely manner.

   

• Schedule and coordinate patient appointments while ensuring accurate information is obtained.

   

• Maintain a strong working knowledge of department procedures, scheduling guidelines, and assigned processes.

   

• Follow established call scripts and quality standards while maintaining a high level of customer service.

   

• Work toward established contact center performance and quality expectations.

   

• Protect patient privacy and confidential information by following HIPAA/PHI requirements and organizational policies.

   

• Listen carefully to patients and accurately record information provided during calls.

   

• Represent the organization in a positive, professional, and courteous manner at all times.

   

• Adapt effectively to changes in procedures, technology, and workflow within a fast-paced contact center environment.

   

• Participate in staff meetings, department meetings, and performance discussions as requested.

   

• Demonstrate a positive attitude, strong work ethic, and commitment to providing an exceptional patient experience.

   

• Perform additional duties and responsibilities as assigned by leadership.

   

Qualifications

• High school diploma or GED required.

   

• Minimum 2 years of contact center, customer service, and/or healthcare experience required.

   

• Call center experience required.

   

• Customer service experience required.

   

• Minimum 2 years of experience in a hospital or medical business office setting preferred.

   

• Previous experience with medical scheduling and patient registration required.

   

• Knowledge of contact center performance expectations and quality standards.

   

• Understanding of patient privacy requirements related to PHI/HIPAA.

   

• Knowledge of best practices for customer service and managing patient expectations.

   

• Experience using a personal computer and electronic medical record (EMR) software.

   

• Strong listening, verbal, and written communication skills.

   

• Excellent attention to detail and ability to accurately document information.

   

• Self-motivated with the ability to work independently and as part of a team.

   

• Ability to remain professional and courteous when assisting patients with questions or concerns.

   

• Bilingual English/Spanish preferred.

   

• If communicating with patients in a language other than English, must meet applicable healthcare language proficiency requirements.

   

Why Join Dean's Professional Services?

• Competitive pay starting at $19.00/hour.

   

• Monday-Friday schedule with hours between 7:00 AM-7:00 PM.

   

• Opportunity to gain valuable experience in healthcare contact center operations, patient scheduling, and registration.

   

• Supportive and collaborative healthcare team.

   

• Professional environment with opportunities for career growth.

   

• Opportunity to make a meaningful impact by helping patients access the care they need.

   

• Comprehensive benefits package, including medical, dental, vision, and 401(k).

   

• Career opportunities with a nationally recognized, award-winning healthcare staffing organization.

   

Since 1993, Dean's Professional Services has placed over 50,000 professionals nationwide. As a trusted, award-winning staffing firm, we connect top talent with leading organizations across healthcare and professional industries-focusing on skill, experience, and culture fit.

Apply today:www.deansprofessionalservices.com

Call: 713-785-7483 for more information

Dean's Professional Services is a national, award-winning staffing solutions firm providing temporary, temp-to-hire, and direct-hire solutions across healthcare, administrative, and hospitality industries.