Contact Lens Technician

Job Summary:

Under the immediate supervision of the Department Administrator or Coordinating Optometrist, performs the necessary duties relating to the Contact Lens Technician position; which includes insertion and removal of patients contact lenses; patient contact lense insertion and removal training; routine contact lense cleaning and trial fitting sets as appropriate; notifying patients when contact lenses are ready; ordering, receiving and maintaining contact lens and supplies inventory; making contact lens appointment as appropriate; general office duties. May work under the direction of a Lead Contact Lens Fitter.

Essential Responsibilities:

• Upholds KPs policy and procedures, principles of responsibility and applicable state, federal and local laws.
• Explain product options and services.
• Provides member with information about their fitting fees, vision benefits, contact lens pricing, payment collection and quotations for members.
• Responsible for ordering, receiving patient orders via online or in person.
• Maintaining inventory of contact lenses and supplies.
• Notify patients that their contact lens orders are ready for pick-up, via telephone and pick up status.
• Receiving and directing contact lens telephone/ voice-mail calls.
• Responsible for managing canceled, back ordered, or unavailable product.
• Manage and resolve problems regarding member contact lens complaints, canceled orders through service recovery.
• Answers members questions promptly and courteously.
• Contacts member, other vendors concerning contact lens orders and or prescriptions.
• Review operational data for contact lens product and optometry services.
• Making contact lens appointments as required.
• Teach insertion and removal of lenses to contact lens patients (training), under the supervision of the Contact Lens Fitter and/or Optometrist, or designee.
• Routine cleaning of contact lenses and trail fitting sets as appropriate.
• General office duties, including: Organizing and updating contact lens charts and vendor files, receiving, sorting, and forwarding of all department mail/correspondence as required, data entry of patient appointments and other light computer work, maintain department logs and follow established OSHA guidelines.
• Verbal and written communication with patients, optometrist, managers, staff, and co-workers.
• Train and/or orient new or less experienced Contact Lens and optical staff.
• Attend conferences, meetings, and in-service training programs.
• Use computers, electronic mail system, fax machines, photocopying equipment, telephones, word-processing equipment, and all other office equipment.
• Assume other activities and responsibility from time to time as directed to support patient care workflow and eye health.
• Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills which are consistent with the organizations philosophy and values.
• Establishes and maintains courteous relations when interacting with other personal, health plan members and the public.
• Performs other related duties as required.