Please note the selected candidate will be expected to report to the Montvale NJ office on a hybrid basis.
Responsible for assisting the team in publishing content, and in increasing the search quality of the content provided by content creators and third party content providers published onto the Alex application. Work in a team environment using publishing tools, validation processes, and troubleshooting to ensure content is optimally presented.
• Serve as a member of the Core KCW CKD Publishing Team:
• Publish Manual Activities in CMS
• Responsible for deletions of unused Activity documents
• Assist in troubleshooting of Manual Activity issues, including links
• Provide support to the Alex Team members in the publishing of content to Alex using our CMS (Content Management System) and 3rd Party Content Publishing tools.
• Provide support in updating Topic Overview Pages, and other curated presentations of content.
• Continuously improve overall content presentation and findability by leveraging available tools and coordinating with Alex Team and Content Owners within US DPP, KGSG and ISG, and to enhance tagging and presentation.
• Assist in link issue remediation of Alex content.
• Help resolve any publishing production issues such as CMS process issues, XML content display issues and Alex server issues by alerting the team and working with ITS to resolve them in a timely manner.
• Provide customer support to our internal and external Alex users by responding appropriately and promptly to user questions and request.
• Assist with various projects which result in improving the value of Alex and its content for professionals.
• Assist with content analysis and migrations related to Alex technology development projects.
Skills:
• Bachelor degree, preferably in Computer Science, Digital Content Presentation or related discipline, or equivalent years related experience
• Conscientious and detailed oriented individual
• Strong teaming skills with the ability to collaborate with team to resolve issues
• Analytical skills needed to troubleshoot content, technology, and tool issues
• Self-motivated. Ability to prioritize multiple projects and work independently
• Strong communication and organization skills
• Excellent working knowledge of MS Windows (Word, Excel and Outlook)
• General knowledge of accounting and auditing literature preferred
• Strong “Customer” focus
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| Location | Montvale, NJ |