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Continuous Improvement Manager

Radial

Allentown, PA

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JOB DETAILS
SALARY
$65,900–$111,900 Per Year
SKILLS
Business Case, Business Development, Business Strategy, Coaching, Communication Skills, Conflict Resolution, Consumer Branding, Continuous Improvement, Cross-Functional, Customer Experience, Data Analysis, Disability Insurance, Establish Priorities, Financial Operations, Funding, Kanban, Lean Six Sigma, Manufacturing, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Minitab, Multitasking, Operational Improvement, Operational Strategy, Operational Support, Operations Processes, Order/Customer Fulfillment, Organizational Development/Management, Performance Metrics, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Management Software, Project/Program Management, QoS (Quality of Service), Resource Management, Retail, Service Delivery, Six Sigma Black Belt, Six Sigma Certification, State Laws and Regulations, Sustainability, Tableau, Team Building, Team Player, Third-Party Logistics (3PL), Time Management, Value Stream Mapping, Willing to Travel, Writing Skills, eCommerce
LOCATION
Allentown, PA
POSTED
9 days ago
Continuous Improvement Manager


Job Number: JO-2605-11282


Location (City, State): Allentown, PA


Employee Group: Regular


Shift: Day


Travel: 0%


Site Name: Allentown Fulfillment Center


Is Remote Eligible: No


Pay: $65,900.00 - $111,900.00 per year


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Continuous Improvement Manager


At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Continuous Improvement Manager.


Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial (https://www.radial.com/)


Role Summary:

The Continuous Improvement Manager will lead and direct the 3PL Continuous Improvement efforts in the sites to achieve key goals and objectives using The Radial Continuous Improvement System.


Responsibilities:


+ Provide direction and support to site CI champions.

+ Coaches to ensure the Radial Continuous Improvement System is consistently evolved and implemented across responsible network sites.

+ Plans, performs, and implements process improvement initiatives in support of operations leaders leveraging continuous improvement tools and methods.

+ Organize, lead, and facilitate cross-functional project and/or kaizen teams responsible for improving processes at the site level.

+ Partner with operations leaders, engineering resources and subject matter experts (SMEs) to identify, prioritize and implement improvement initiatives

+ Responsible for supporting operations strategic goals such as improving speed of service, quality of service delivery, process efficiency and effectiveness, and process innovation and transformation.

+ Conduct various continuous improvement training sessions such as, but not limited to; problem solving, continuous improvement tools, visual management, 5s, and kaizen facilitation

+ Work with operations leaders to ensure that work instructions, standard work and training materials are updated as processes are improved.

+ Partner with finance and operations to document savings related to process improvement activities, including follow-up to ensure post-improvement sustainability

+ Interact with various senior leaders while providing updates on continuous improvement program and activities.

+ Assist in developing and implementing organizational strategies leveraging such tools as Hoshin planning.

+ Work closely with siteleaders to develop CI capability and understanding of operational processes and serve as a change agent for internal continuous improvement initiatives.

+ Drive the development of compelling business cases for projects, developing roadmaps to enable future state, and managing implementation to achieve tangible benefits.

+ Educate, coach, and mentor employees at all levels in the organization to establish an engaged Continuous Improvement & Operational Excellence culture

+ Successfully manage project timelines, resources, deliverables, and present regularly to stakeholders.


Qualifications:


+ Bachelor’s Degree.

+ Certified lean/six sigma. Black Belt is required.

+ Demonstrated continuous improvement leader with 3+ years progressive experience in a manufacturing, production, and/or distribution environment.

+ Must have experience in various levels of continuous improvement maturity organizations, from developing and launching CI implementation to overseeing mature programs.

+ Ability to understand and thrive in a high-volume work environment during extremely busy peak seasons while executing multiple projects simultaneously.

+ Excellent communication skills, including written, verbal and presentation skills; credible with internal stakeholders and external audiences; comfortable meeting with/presenting to executives and senior management.

+ Self-motivated with high sense of urgency. Able to work with minimal direct supervision.

+ Critical thinker and capable of analyzing data using Excel, Minitab, Tableau, Power BI, or some other alterative.

+ Experienced practitioner of Microsoft Office Suites with good working knowledge of Excel, PowerPoint, Word, Visio, and Outlook.

+ Proven project implementations with demonstrated process improvements, KPI, and financial results realized.

+ Solid hands-on experience using a wide range of lean/six sigma management tools (value stream mapping, fish bone diagram, pareto diagram, 5S, visual management, Kanban, Standard Work, Hoshin planning/X-matrix, etc.)

+ Project/program management experience capable of managing multiple projects, programs, and/or priorities and using PM software i.e. Smartsheet, Project Manager, etc.

+ Experience in team development – problem solving, conflict resolution, building collaborative relationships, and effective communications.


Travel:


+ This position is not remote in the US.

+ No travel required


Benefits:


+ Opportunities to develop and explore career advancement

+ Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding

+ Family planning coverage, including Fertility & Adoption benefits

+ 401K matching after 6 months with immediate vesting

+ Generous PTO

+ Educational assistance and more!


Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.


Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.


Want to join an organization with an inclusive work culture? No need to look any further. Apply now!

Click Here for All Open Jobs at Radial (https://radial.my.salesforce-sites.com/careers/)


Access this link to review our privacy notice:Radial, Inc. Privacy Notice for Candidates | Radial (https://www.radial.com/legal/radial-inc-privacy-notice-for-candidates)


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Apply for the Continuous Improvement Manager position


Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

About the Company

R

Radial

We are Radial, the leader in omnichannel commerce technologies and operations. We enable you to profitably exceed customer expectations by taking on the complexity of your omnichannel retail business and transforming it into seamlessly orchestrated customer experience.

To bring order to ordering. To make fulfillment more fulfilling. To keep commerce clicking. When we partner with you to execute your orders, payments, fulfillment, or customer care, your promises become ours.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Internet Services
FOUNDED
2016
WEBSITE
https://www.radial.com/about/careers

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