Continuum of Care - Program Manager

Continuum of Care - Program Manager

Salary

$74,392.00 - $92,990.00 Annually

Location

1203 Maple Street Greensboro, NC

Job Type

Full Time

Job Number

04124

Department

County Administration

Opening Date

07/02/2026

Closing Date

7/17/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government

Description

GENERAL STATEMENT OF DUTIES

The Continuum of Care (CoC) Planning Program Manager is responsible for leading system-level planning, funding coordination, and performance alignment for Guilford County's homeless response system. This position plays a key role in fulfilling the County's responsibilities as the HUD-designated Collaborative Applicant and Lead Agency, including management of the Continuum of Care Program competition, Emergency Solutions Grant (ESG) coordination, system performance analysis, and strategic planning.

The Planning Manager ensures that homelessness assistance resources are aligned with federal requirements, community priorities, and data-driven strategies to reduce and prevent homelessness. This position focuses on system design, funding strategy, and cross-sector coordination, while operating with a high level of accountability, transparency, and alignment with Director guidance.

DISTINGUISHING FEATURES OF THE CLASS

This position performs advanced professional work in planning, funding alignment, and system coordination for the Continuum of Care. The Planning Manager serves as a central liaison between the County, HUD, local governments, nonprofit providers, and community stakeholders.

Work includes leading the CoC Program Notice of Funding Opportunity (NOFO) process, coordinating ESG planning and reporting, overseeing system-wide performance measures, and guiding strategic initiatives to improve housing outcomes. The position exercises independent judgment while preparing recommendations for leadership review and approval that influence funding decisions, system design, and policy direction.

Examples of Duties

DUTIES AND RESPONSIBILITIES

Continuum of Care (CoC) Planning & Funding

• Lead development and submission of the annual CoC Program NOFO application, including:

• Consolidated Application

• Project application review, scoring, and ranking process facilitation

• Coordinate and support CoC governance processes, including Board and committee alignment and required documentation

• Ensure compliance with 24 CFR Part 578 (CoC Program regulations)

• Support development and updates of CoC policies, written standards, and governance documents

• Maintain clear documentation of all NOFO processes, timelines, scoring tools, and decisions to ensure transparency and continuity

Emergency Solutions Grant (ESG) Coordination

• Lead development of the annual ESG application, including funding recommendations for Director approval
• Monitor ESG program performance in coordination with system performance staff
• Ensure documentation and tracking of ESG processes, decisions, and timelines

System Planning & Strategic Alignment

• Conduct gaps analysis and system modeling to inform resource allocation and planning
• Identify opportunities for system expansion, reallocation, and innovation
• Prepare recommendations on system design and resource alignment for Director review and approval

System Performance & Federal Reporting

• Oversee analysis and use of System Performance Measures (SPMs) to inform planning and funding decisions
• Coordinate with HMIS Lead to ensure accurate and timely data is available for Longitudinal Systems Analysis (LSA); Housing Inventory Count (HIC); Point-in-Time (PIT) Count
• Ensure alignment between planning activities and system performance outcomes

Coordinated Entry System Alignment

• Collaborate with the designated Coordinated Entry (CE) Lead Agency to align CE processes with HUD requirements
• Evaluate system flow, prioritization, and access within CE and identify areas for improvement
• Ensure CE is integrated into broader system planning and performance strategies

Collaboration, Governance & Stakeholder Engagement

• Serve as a liaison between HUD, local governments, nonprofit providers, and community stakeholders
• Facilitate cross-sector collaboration to improve system coordination and outcomes
• Support transparent communication of funding processes, policies, and system performance
• Represent Guilford County in meetings, conferences, and regional initiatives

Reporting, Accountability & Coordination

• Provide regular and consistent reportingto the Director of Housing Services, including:

• Weekly or biweekly status updates on key projects and timelines

• Monthly summaries of system performance, funding processes, and planning activities

• Identify and communicate emerging issues, risks, and opportunities that may impact funding, compliance, or system performance

• Ensure all major processes, decisions, and recommendations are documented and accessible

• Coordinate closely with HMIS Lead and CoC Specialist staff to ensure alignment across planning, data, and system performance functions

• Ensure continuity of operations through clear documentation and shared knowledge of critical processes

Other Duties

• Support emergency planning efforts to ensure homelessness response is integrated into disaster response
• Maintain knowledge of emerging best practices and federal guidance
• Perform other related duties as assigned

RECRUITMENT STANDARDS

Knowledge, Skills, Abilities

• Extensive knowledge of HUD Continuum of Care and ESG programs, including federal regulations and funding processes
• Strong understanding of homeless response systems, including shelter, RRH, and PSH models
• Ability to analyze and apply system-level performance data to inform strategy
• Knowledge of strategic planning, program development, and public administration principles
• Ability to manage complex, multi-stakeholder initiatives and funding processes
• Strong facilitation, collaboration, and relationship-building skills
• Ability to communicate complex information clearly to diverse audiences
• Ability to develop and implement policies, procedures, and system improvements

Typical Qualifications

Minimum Qualifications

Master's degree in Public Administration, Social Work, Urban Planning, or a related human services field and three (3) years of experience in homelessness services, housing programs, community development, or system-level planning;

OR

Bachelor's degree in a related field and five (5) years of progressively responsible experience in homelessness services, housing programs, or community development, including experience with federal funding programs.

Supplemental Information

Physical Demands

An employee in this position must be able to physically perform the basic life operational functions of walking, fingering, standing, reaching. The employee must be able to perform sedentary work.

Working Conditions

Work consists of office environment. No adverse environmental conditions.

May Require Driving

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.

Special Note: This generic class description gives an overview of the job class, its essential job functions and recommended job requirements. However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.

Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.

We are excited about the opportunity of having you as a prospective new employee!

You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. Thats less than $45 a month for medical, dental & vision coverage; thats unheard of.

Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist!

Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year. Thats 37 paid days a year, totaling almost 2 months of paid time off.

Employer contributes 5% into your 401(k) - no match required.

Enrollment in the State Retirement Plan by contributing 6%.

Longevity pay beginning at five years of service.

We provide a $10,000 Life and AD&D benefit to eligible employees.

Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.

Voluntary Life, AD&D, Short-Term and Long-Term Disability.

01

Please select the highest level of education you have completed All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.

• No formal education
• Some High School, No Diploma/GED
• High School Diploma or GED
• Associates Degree (AA, AS)
• Bachelor's Degree (BA, BS)
• Master's Degree (MA, MS, MBA, etc.)
• Professional degree (JD, MD, DVM, etc.)
• Doctoral Degree (PhD, EdD, etc.)

02

Do you have a Master's degree in Public Administration, Social Work, Urban Planning, or a related human services field? All education and certifications must be listed in the Education section of the employment application. Transcripts may be required to verify educational qualifications.

• Yes
• No

03

How many years of experience do you have working in homelessness services, housing programs, community development, or system-level planning. All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.

• N/A or no experience
• Less than 1 year of experience
• 1 year but less than 3 years of experience
• 3 years but less than 5 years of experience
• 5 years but less than 7 years of experience
• 7 years but less than 10 years of experience
• 10 years or more years of experience

04

Please clearly describe your experience working in homelessness services, housing programs, community development, or system-level planning. Experience referenced only on a résumé will not be considered. All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.

05

How many years of progressively responsible experience do you have working in homelessness services, housing programs, or community development, including experience with federal funding programs. All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.

• N/A or no experience
• Less than 1 year of experience
• 1 year but less than 3 years of experience
• 3 years but less than 5 years of experience
• 5 years but less than 7 years of experience
• 7 years but less than 10 years of experience
• 10 years or more years of experience

06

Please clearly describe your progressively responsible experience working in homelessness services, housing programs, or community development, including experience with federal funding programs. Experience referenced only on a résumé will not be considered. All experience must be documented in the Work History section of the application. Failure to do so may result in the application being considered incomplete.

07

Guilford County requires employees to reside within a two-hour driving radius of Guilford County. Do you currently meet this residency requirement, or are you willing and able to relocate to meet it if selected? Important: Failure to meet or agree to meet the residency requirement may result in disqualification from further consideration.

• I currently reside within a two-hour driving radius of Guilford County
• I am willing and able to relocate to meet the two-hour residency requirement
• No

08

I understand that an official copy of my college transcript will be required upon conditional offer of employment.

• Yes
• No

09

I understand that all Required Competencies, Work history and Credentials and Education must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the application, "See Attached Resume or an Embedded Text Resume" will be considered incomplete and will not be processed.

• Yes
• No

Required Question

Employer Guilford County

Address 201 S Greene Street

Greensboro, North Carolina, 27401-6417

Phone 3366413763

Website https://www.guilfordcountync.gov/