Contract Coordinator

Terumo Medical Corporation (TMC) develops, manufactures, and markets a complete, solutions-based portfolio of high-quality medical devices used in a broad range of applications for numerous areas of the healthcare industry. TMC places a premium on providing customers with world-class products, training and education programs that drive clear economic value, better clinical outcomes and improved quality of life for patients. TMC is part of Tokyo-based Terumo Corporation; one of the world's leading medical device manufacturers with $6+ billion in sales, 30,000+ employees worldwide and operations in more than 160 nations. Terumo Medical Corporation is comprised of two strategic business divisions: Terumo Interventional Systems and Terumo Medical Products.

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the drivers seat - progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver whats next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, impactful solutions for patients.

Join us and help shape wherever we go next!

Advancing healthcare with heart

Job Summary

The Contract Coordinator provides operational and administrative support to the Contracts, Pricing & Analytics team through accurate execution of customer account, freight administration, and data management processes. This role serves as a central point of coordination for customer account onboarding and maintenance, freight rule administration, customer affiliation research, workflow management, and cross-functional process support.

This position is highly data management and execution-focused, requiring strong attention to detail, process discipline, and collaboration across multiple functions. The Contract Coordinator partners closely with the following teams: Global Transportation Analyst within L&D, Customer Care, Contracts & Pricing, Business Applications (Master Data Governance) and Accounts Receivable.

Job Details/Responsibilities

• Freight Rules Administration
• Create, maintain, and update freight rules within SAP.
• Validate freight eligibility requirements and exceptions in accordance with contractual obligations.
• Monitor freight rule accuracy and identify discrepancies.
• Coordinate freight-related updates with Supply Chain, Logistics, Customer Service, and Contracts teams.
• Support implementation of freight policy changes and process enhancements.
• Research and resolve freight-related questions and system issues.
• Assist in tracking freight program effectiveness and compliance.
• Maintain freight documentation and supporting records.
• Support testing and validation of freight-related system enhancements.
• Establish an audit process to review TMC customer accounts for accurate freight set up
• Participate in customer freight payment analysis financial reporting activities
• Customer New Account/ Changes intake and workflow coordination
• Serve as the primary coordinator for new account and account change notifications, monitoring the contracts mailbox for new account requests and managing the new account validation and confirmation process.
• Coordinate with Customer Master Data Governance (MDG) teams to ensure timely and accurate account change completion without disruption of customer pricing.
• Serve as the primary resource for customer membership and affiliation research, validating membership status using rosters and membership tools.
• Research Integrated Delivery Network (IDN) affiliations using approved systems and databases, to ensure correct affiliation mapping in SAP.

Knowledge, Skills and Abilities (KSA)

• Strong attention to detail and data accuracy
• Familiarity with SAP
• Ability to follow routing guides and SOPs consistently
• Strong organizational and time management skills
• Knowledge of standard operating procedures (SOPs), work instructions, and process documentation.
• Ability to manage multiple priorities simultaneously while maintaining accuracy.
• Intermediate Microsoft Excel skills, including data validation, sorting, filtering, and reporting.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Teams.
• Ability to communicate effectively with internal business partners at all levels.
• Ability to gather information, ask clarifying questions, and document findings clearly.
• Strong customer service orientation.
• Ability to identify data discrepancies and determine appropriate resolution paths.
• Ability to evaluate information from multiple sources and reconcile inconsistencies.
• Sound judgment in identifying issues requiring escalation

Qualifications/ Background Experiences

• Bachelor's degree in Supply Chain, Logistics, Business, or related field (preferred). Minimum 1 year of experience in related business operations or equivalent combination of education, experience and training.
• Familiarity with healthcare, medical device, or commercial contracting environments is desired but not compulsory.
• Knowledge of Group Purchasing Organization (GPO) and Integrated Delivery Network (IDN) structures and affiliation is a plus

It is Terumo's policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As a Company, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment.

Final compensation packages may be higher or lower than what is listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. We provide competitive and comprehensive benefit options which include: annual bonus, paid vacation, paid holidays, health, dental and vision benefits, 401(k), with matching contributions, tax advantage savings accounts, legal plan, voluntary life and AD&D insurance, voluntary long-term disability, short term disability, critical illness and accident insurance, parental leave, personal leave, tuition reimbursement, travel assistance, and an employee assistance program. The salary range is $50k - $63k based on experience plus a 2% target bonus.