Customer Service Representative (ERP/CRM Support)

Location: Reno, NV (Onsite)
Job Type: Contract / Temporary Assignment
Pay Rate: Up to $21/hour
Schedule: Full-Time, 40 hours per week, standard business hours

About the Opportunity

We are seeking experienced Customer Service Representatives to support a high-volume ERP system transition project. This role is ideal for candidates with experience in customer service, order management, sales support, and CRM/ERP platforms who thrive in fast-paced environments and enjoy solving customer issues with accuracy and urgency.

This is a fully onsite position in Reno, NV, supporting critical customer-facing operations during a major business systems migration.

Key Responsibilities

• Manage customer service requests, tickets, and CRM cases.
• Route and escalate inquiries to appropriate departments.
• Process and maintain sales orders within ERP systems.
• Investigate and resolve order exceptions and transaction issues.
• Provide customer support through phone and web chat channels.
• Follow established standard operating procedures (SOPs) and work instructions.
• Maintain data integrity and accuracy during system transition activities.
• Identify and escalate inventory, pricing, credit, and fulfillment issues.
• Manage high-volume transaction queues while meeting service expectations and response timelines.

Required Qualifications

Experience

• Previous experience in Customer Service, Sales Support, Order Management, or related functions.
• Experience working within ERP and/or CRM systems (such as NetSuite, Salesforce, SAP, or similar platforms).
• Experience processing customer transactions and sales orders.
• Strong attention to detail and data accuracy.
• Ability to work independently with minimal supervision.
• Excellent verbal and written communication skills.
• Ability to prioritize work in a fast-paced, high-volume environment.

Technical Skills

• CRM systems
• ERP systems
• Order processing
• Case management
• Customer service operations
• Data entry
• Microsoft Office Suite

Must-Have Skills

• CRM ticket queue management experience.
• Sales order processing within an ERP system.
• Case routing and escalation experience.
• Customer-facing phone support experience.
• Web chat support experience.
• Order exception resolution skills.
• Strong data entry accuracy in high-volume environments.
• Reliable transportation and ability to work onsite daily.

Preferred Qualifications

• Experience with NetSuite CRM or ERP.
• ERP conversion, implementation, or migration project experience.
• E-commerce order processing experience.
• Experience working with service-level agreements (SLAs).

Ideal Candidate

The successful candidate will be customer-focused, highly organized, and comfortable working in a rapidly changing environment. They will demonstrate strong problem-solving skills, attention to detail, and the ability to manage multiple priorities while delivering a positive customer experience.

Assignment Details

• Full-time, onsite role in Reno, NV
• Approximately 6-8 week contract assignment
• Immediate start preferred
• Flexibility may be required during critical system transition periods

Apply today if you have experience supporting customers, managing orders, and working in ERP/CRM environments.