Skillset needed*
Receiving Services
Product Receipt Confirmation:
o Ability to confirm receipt of products and IT assets.
o Proficiency in identifying IT assets for tracking purposes.
o Skill in closing purchase orders.
" IT Asset Scanning/ Updating:
o Competence in scanning/ updating IT assets upon receipt from supply/vendor.
o Knowledge of introducing IT equipment to the IT Asset Management system.
o Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders.
Inventory Warehousing Services
Inventory Management:
o Expertise in providing inventory warehousing services, both onsite and offsite.
o Understanding of space requirements, speed of distribution, security needs, and transport services.
o Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days.
o Skill in coordinating storage requirements for longer duration.
Inventory Integrity:
o Capability to perform monthly and/or quarterly inventories.
o Ensuring the integrity of storage facilities and the Asset Management database.
o Advising customers on monthly inventory results and assisting with distribution plans.
o Providing additional inventory counts on request or in a set timely manner.
Distribution Services
Delivery Services:
o Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events.
o Skill in identifying cost-effective options for on-time delivery/pickup services.
o Discretion in selecting and funding shipping vendors.
" Equipment Scanning:
o Ability to scan equipment to the receiving entity.
o Ensuring traceability of data-storage equipment to confirm receipt.
Disposal and recycling services
" Equipment Disposal:
o Assisting customers in disposing of obsolete or irreparable equipment.
o Tailoring activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal.
o Disabling data-storing equipment by removing data-storing components and/or batteries.
o Maintaining and sharing records of disposal with the IT Asset Management Team.
o Understanding of NIST compliance.
" Onsite Shredding:
o Performing onsite shredding of data-storing components when possible.
o Maintaining records of onsite shredding services and providing them to customers.
o Ensuring approval of onsite shredding companies by Security.
Miscellaneous
" Vendor Liaison:
o Liaising with vendors such as Advanced Technology Recycling and any buyback vendors (ITAD Tech, ATR, IBM).
" Equipment Maintenance:
o Maintaining logistics van, golf cart, manual, and electric pallet jacks.
" Materials Disposal:
o Managing cardboard recycling and trash disposal materials.
ServiceNow/M365 Experience:
" Being able to learn and adapt using ServiceNow to track inventory, log time, update and confirm assets as well as closing out ticketing tasks.
" Ability to adapt to quickly changing processes and be steadfast in adopting, sharing and implementing new directives.
" Complete understanding of M365. (Outlook, Teams, SharePoint)
" Expert in Excel
HAM Pro experience
Warehouse experience
Able to build dashboards in ServiceNow
Advanced ServiceNow knowledge