Contractor Network Performance Coach

Ready to Help Contractors Reach Their Full Potential?

Be the Coach Behind Performance and Success!

Join Us as Contractor Network Performance Coach - Hybrid Role | Jacksonville, FL

What's in it for you?

Coach for Success: Partner with contractors to improve performance, enhance quality, and achieve program standards.

Own the Details: Analyze performance data, identify opportunities for improvement, and deliver targeted training and support.

Be Essential: Help strengthen our contractor network and ensure exceptional outcomes for clients and customers.

At Crawford, every claim represents a person and a community we help rebuild. As a Contractor Network Performance Coach, your experience in customer service, property insurance or construction, proficiency in Xactimate, and strong communication skills will help drive contractor success and operational excellence.

This is your chance to be part of the One Crawford family-where your work makes a real impact.

Ready to coach, inspire, and help contractors perform at their best? Apply today and help us restore lives!

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay
• The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits

Other Benefits currently available at no cost include: - Enhanced Mental Health Support

• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• The above information highlights some of the benefits currently available to eligible full-time employees.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

• Bachelor''s degree in business administration, management, construction or a related discipline; or an equivalent combination of experience.
• Minimum 1 year training, coaching and/or leadership experience
• Minimum 1 year Project Management experience preferred
• Residential Property Insurance training experience preferred
• Exhibits team leadership capabilities
• Familiar with residential and commercial construction, restoration means and methods
• Ability to interpret contract terms and conditions
• Basic construction estimating skills
• Ability to review completed work and determine conformance with contract requirements and standard business practices
• Ability to analyze and resolve problems while maintaining a spirit of cooperation and teamwork
• Highly proficient and advanced computer skills, Windows, Microsoft Word, Excel, and working knowledge of property estimate software programs
• Excellent written, verbal and oral communication skills
• Excellent attention to detail; organizational and interpersonal skills
• Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision
• Tact and diplomacy
• Highly objective decision making style based on facts, not intuition
• Confident and decisive in reaching conclusions and determinations
• Strong relationship/team building skills
• Strong time management abilities
• Previous experience in the construction industry. Insurance property loss adjusting experience helpful.
• Will have frequent interaction with contractors and clients.

#LI-EC1

#LI-Hybrid

• The Contractor Network Performance Coach provides real time coaching on ways to overcome identified performance trends, teach contractors how to effectively utilize business tools to become more efficient and make recommendations on ways current processes may be improved to gain efficiencies.

• Coaching and Development:

• Coach contractors and conduct educational trainings per company policies and client requirements to address identified trends.

• Provide real time coaching and feedback to contractors based on contractor performance.

• Work with management to determine training needs and training topics.

• Subject matter expert for Contractor Connection processes and program requirements

• Create performance improvement plans touching multiple disciplines within the organization.

• Provide feedback and recommendations for formal training development.

• Address training related questions and queries from contractors.

• Coordinate with team members to develop and implement training models.

• Determine training timelines and develop training content.

• Maintain training documentations and make updates as per business needs.

• Develop best practices to improve training quality.

• Develop and maintain knowledge base and FAQs for contractors.

• Schedules contractor staff training sessions for new and existing contractors where required.

• Acts as change agent and facilitator of managing change initiatives.

• Assists all internal departments where required.

• Reporting & Analysis:

• Provide data review, analysis and monthly reporting of individual contractor and District performance results.

• Identify skill gaps for performance improvement and recommend final decisions regarding contractor status within network (i.e. suspension, terminations, etc.).

• Make recommendations on process improvements that will gain efficiencies and reduce cycle times.

• Identify opportunities with existing processes and recommends process improvement measures.

• Create feedback loop between Network Performance Management team and contractor for ongoing performance monitoring.

• Participates in special projects or other assignments as directed.

• Upholds the Crawford Code of Business Conduct at all times.

• The Contractor Network Performance Coach provides real time coaching on ways to overcome identified performance trends, teach contractors how to effectively utilize business tools to become more efficient and make recommendations on ways current processes may be improved to gain efficiencies.

• Coaching and Development:

• Coach contractors and conduct educational trainings per company policies and client requirements to address identified trends.

• Provide real time coaching and feedback to contractors based on contractor performance.

• Work with management to determine training needs and training topics.

• Subject matter expert for Contractor Connection processes and program requirements

• Create performance improvement plans touching multiple disciplines within the organization.

• Provide feedback and recommendations for formal training development.

• Address training related questions and queries from contractors.

• Coordinate with team members to develop and implement training models.

• Determine training timelines and develop training content.

• Maintain training documentations and make updates as per business needs.

• Develop best practices to improve training quality.

• Develop and maintain knowledge base and FAQs for contractors.

• Schedules contractor staff training sessions for new and existing contractors where required.

• Acts as change agent and facilitator of managing change initiatives.

• Assists all internal departments where required.

• Reporting & Analysis:

• Provide data review, analysis and monthly reporting of individual contractor and District performance results.

• Identify skill gaps for performance improvement and recommend final decisions regarding contractor status within network (i.e. suspension, terminations, etc.).

• Make recommendations on process improvements that will gain efficiencies and reduce cycle times.

• Identify opportunities with existing processes and recommends process improvement measures.

• Create feedback loop between Network Performance Management team and contractor for ongoing performance monitoring.

• Participates in special projects or other assignments as directed.

• Upholds the Crawford Code of Business Conduct at all times.