Contractor - Real Estate Lending

SMK Soft Inc

Merrifield, VA

Instant Apply

4 days ago

Job Description

Description:

Position: Mortgage Svcg Rsponse Spec I
Experience Level Desired: 1 (1-5yrs)
See Job Description below
- - Monitor RightNow eMessage system while maintaining a strict 24-hour turnaround time; conduct independent research in multiple business areas
    Compose correspondence to member inquiries, ranging from to basic to complex, regarding the servicing of mortgages
    Analyze, research and compose responses to Qualified Written Requests, Servicing File and Regulation X: Notice
    of Error or Information Request letters within required timeframe set forth by RESPA/CFPB regulations and guidelines
    Collaborate with Compliance, Collateral Risk, Mortgage Default and/or Office of General Counsel as appropriate
    Ensure responses to members are factually and grammatically accurate, concise, thorough and in accordance with Navy Federal style while adhering to RESPA/CFPB
    Research, review and coordinate escalated concerns from members, regulators, attorneys or governing bodies
    Manage the Concerns Database, ensuring timely response from business units to formulate the appropriate
    response to the inquiry/request to maintain compliance with regulated deadlines - Basic
    Formulate and present proposed resolution and response to management
    Manage Correspondence Quality Assurance Review (CQAR) Database for the implementation or revision of new or existing letters for use by Mortgage Servicing
    Coordinate with Corporate Correspondence, Compliance, management and Mortgage and Equity Servicing Support
Location: HQ (Vienna, VA)
Shift (Time): 8:00am - 4:30pm
Overtime: OT will be available based on business needs with prior approval
Campus Reporting Type: Hybrid with the expectation to report on campus a minimum of three days per week
(Ensuring to meet NFCU Hybrid Guidelines)
Contract Length: 6 months from start date

Enable Skills-Based Hiring

Hybrid Status

Additional Details

Hybrid Status : Hybrid
Alternate Job Title : Mortgage Svcg Rsponse Spec I
REL Contractor Titles : Real Estate Lending - Specialist
Contractor Experience Level : 1

Numbers & Facts

Location

Merrifield, VA

Skills

Analysis Skillsunmatched
Corporate Complianceunmatched
Database Administrationunmatched
Mail Processingunmatched
Maintain Complianceunmatched
Mortgageunmatched
Mortgage Lendingunmatched
Mortgage Riskunmatched
Mortgage Servicingunmatched
Quality Assuranceunmatched
Quality Managementunmatched
Regulationsunmatched
Research Skillsunmatched
Time Managementunmatched
Writing Skillsunmatched

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