Contracts Coordinator I

Why Join Bracco Medical Technologies?

We care as much about our employees as we do our patients. Our culture fosters a work environment where employees can thrive, be passionate and have fun along the way.  Each member of the Bracco Medical Technologies team has the power to make a difference......every day!

The Contracts Coordinator is responsible for the accurate administration of service contract activities within the Service department. This role enters and maintains service contracts in SAP, prepares contract quotes, and reviews customer account and device history to ensure contract accuracy and compliance with company policies. The position works closely with Sales, Customer Support, Field Service, Pricing and Contracts, and Accounts Receivable to resolve customer issues, support contract renewals and updates, and ensure accurate contract status and billing information. Through cross-functional collaboration and attention to detail, this role helps deliver a positive customer experience while maintaining the integrity of service contract data and processes.

Primary Duties & Responsibilities:

• Perform administrative duties associated with the contract sales process: Create service items, contracts, credit memos debit memos, post invoices and create re-bills to correct pricing and billing errors.
• Generate contract quotes as requested by Supervisor.
• Interact with ACIST Sales Administration and Bracco Accounts Receivable and Collections Departments to address A/R issues.
• Execute all service contracts in SAP.
• Create, dispatch and monitor PMs per service contract agreements in SalesForce.
• Manage third party account(s) to ensure proper service coverage for end users. Provide needed information to third party account(s) both proactively and as requested.
• Provide repair history as requested from Third Party Service Partners

Grow Service Business:

• Assist in gathering key business data and contract metrics as required.

Customer Care:

• Improve customer loyalty by supporting customer satisfaction programs, ensuring high quality customer service experiences, and by promptly resolving customer concerns.

Qualifications (Knowledge, Skills & Abilities): 

Minimum

• Associates Degree or equivalent. In lieu of degree, a High School Diploma or equivalent plus 3 years of experience in similar role will also be considered.
• 1-2 years of experience in service contract management and customer relations
• Excellent verbal, interpersonal and customer service and communication skills
• Ability to interact with customers at various levels (managers, purchasing, OEMS); experience interfacing with various functions and individuals within the ACIST and Bracco organizations   
• Effective written, graphical and software application skills - proficiency with MS Office Suite and ability to maneuver business systems
• Strategic thinking, analytical and creative skills to help market and grow service revenue
• Ability to plan and organize customer mailings, follow up and tracking
• Multi-tasking and prioritization skills
• Self-motivated, hands-on, results driven, and project oriented
• Ability to work both independently and as part of a team
• Strong organizational, administrative and record keeping skills

Compensation & Total Rewards: 

Estimated Starting Hourly Rate Range: $26 - $29 hourly

*Estimated Starting Hourly Rate Range is reflective of the range Bracco Medical Technologies reasonably expects to pay for the position. The range provided is based on salary and market data specific to the position.

Total Rewards:

• Paid Time Off, Company Holidays & Paid Family Leave – We provide PTO and Company Holidays to help you recharge, relax and do what’s important to you, when it’s important to you. Our 100% paid family leave options for parents, grandparents and eligible family members provide support for growing families as well.
• Achieve – Beyond competitive compensation, we offer options to help you plan for a financially secure future, including an annual incentive plan and 401k savings plan contributions.
• Live well – We offer comprehensive benefit options to help protect you along the way, including medical, dental, vision, and life insurance, employer HSA contributions, employee assistance program, short-term disability, etc.
• Evolve – Through structured on-the-job learning, workshops, seminars, and our tuition reimbursement program, you’ll find many opportunities to grow, personally and professionally.
• Choose – You won’t find “stuffy” here—whether your position requires a hybrid or in-the-office working arrangement. That means business casual for your attire and flexibility in your schedule, wherever possible.

Bracco Medical Technologies is an Affirmative Action/Equal Opportunity Employer. Bracco Medical Technologies desires priority referrals of protected veterans for all openings.

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