Control Center Technician I/II

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Department of Environmental Services (DES), a highly respected and innovative organization dedicated to providing outstanding customer service, is seeking a qualified candidate to fill a shift vacancy for a Control Center Technician in the Control Center of the Water/Sewer/Streets (WSS) Bureau. The WSS Bureau is responsible for construction, maintenance, installation, meter reading and repair of the County''s street maintenance and water distribution system.

To learn more about water and utility services provided click here.

This position may be filled at Control Center Technician I or II level based on experience and required certification.

Minimum Qualifications for Control Center Technician I and II:

• High School Diploma/Equivalent; and
• Two (2) years of experience in utility maintenance field and customer service environments which include one or more of the following: construction, installation, maintenance, meter reading and repair functions in water, sewer, and streets operations or system operations in the water distribution area, or closely related environment.

For Control Center Technician II level:

• Must possess a valid Class V Waterworks Operator License at time of hire.

Substitution: Additional experience can substitute for the education requirement on a year-for-year basis.

Desirable Qualifications: Preference may be given to candidates with a Class V Waterworks License, certification(s) in First Aid, or Confined Space Entry, and/or experience in one or more of the following:

• Providing customer service to internal and external customers for a public/private utility company or for service requests by telephone;
• Responding to requests, assessing nature of the problem, and dispatching service requests in a trades or utility-based environment;
• Repairing water distribution systems or related area;
• Monitoring SCADA (Supervisory Control and Data Acquisition) systems; and/or
• Using a computer maintenance management system (CMMS) or other work order tracking systems.

Special Requirements:

Please attach a resume to this application.

Background Check: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You will be required to sign a release authorizing the County to obtain your background information.

Driver''s License: The applicant must possess a valid driver license and authorize Arlington County to obtain, or the applicant must provide a copy of the official driving record. Any offer of employment will be contingent upon a favorable review of the applicant''s driving record.

Licenses/Certifications: Ability to obtain additional work-related certification(s) such as Class V Waterworks License, First Aid/CPR, and Confined Space Entry during employment.

Working Conditions

• Work is performed both indoors and outdoors. Outdoor work is performed in all types of weather conditions and often near moving vehicles and mechanical parts, electrical currents, exposure to high heat, chemicals, and/or biohazardous waste.
• The employee may spend extended periods of time sitting, but may be required to stand, walk, crouch, stoop, bend, or lift, exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.
• The employee may be required to wear common protective gear or safety equipment such as safety shoes, glasses, gloves, hearing protection, or hard hats while working outdoors.

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions. In accordance with § 19.2-392.15, applicants are not required to provide information regarding sealed arrests, charges, or convictions in response to any questions or inquiries during the hiring process.

Additional Information:

Work Hours: The current vacancy is for A -Shift, which runs from 8:00 a.m. to 4:00 p.m., and includes mandatory weekend and holiday shifts. Employees may also be subject to occasional shift rotations based on departmental needs. Additionally, employees must be available for call-back during emergency situations, such as water main breaks or snow removal. See shifts below.

Shift A: 8:00 a.m. to 4:00 p.m.

Shift B: 4:00 p.m. to 12:00 a.m.

Shift C: 12:00 a.m. - 8:00 a.m.

Shift premium is paid for all days worked on shifts B and C.

The salary listed above encompasses the entry salary for Control Center Technician I, up to the maximum salary for the Control Center Technician II. Annual salary ranges for both levels are as follows:

Control Center Technician I: $59,092.80 - $90,272.00

Control Center Technician II: $64,750.40 - $98,820.80

The official title of this position is Water/Sewer/Streets (WSS) Control Center Technician I/II.

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County's generous benefits and retirement plan, click here.

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Specific duties include:

• Responding to citizen/service phone calls and online requests regarding water, sewer, and streets concerns such as water main breaks, sewer issues, no water, low water pressure, discolored water, potholes etc.;
• Conducting initial investigation of customer inquiries, communicating with citizens on site, making inquiries to assess the nature of calls;
• Dispatching proper crews to road service or standby personnel to investigate citizen concerns, and perform necessary repairs;
• Monitoring the Supervisory Control and Data Acquisition (SCADA) system to manage the County''s water distribution system;
• Monitoring pump stations for security and proper operations;
• Locating, inspecting, and making minor adjustments to residential meters;
• Supporting Water/Sewer/Streets crews by obtaining Miss Utility clearances for emergencies;
• Supporting the operations and maintenance teams by creating and retrieving service requests and work orders using a computerized maintenance management system (CMMS); and
• Performing stocking/maintenance of emergency vehicles, barricade delivery and set up, and emergency street repairs such as filling small potholes when there are hazardous conditions.

Specific duties include:

• Responding to citizen/service phone calls and online requests regarding water, sewer, and streets concerns such as water main breaks, sewer issues, no water, low water pressure, discolored water, potholes etc.;
• Conducting initial investigation of customer inquiries, communicating with citizens on site, making inquiries to assess the nature of calls;
• Dispatching proper crews to road service or standby personnel to investigate citizen concerns, and perform necessary repairs;
• Monitoring the Supervisory Control and Data Acquisition (SCADA) system to manage the County''s water distribution system;
• Monitoring pump stations for security and proper operations;
• Locating, inspecting, and making minor adjustments to residential meters;
• Supporting Water/Sewer/Streets crews by obtaining Miss Utility clearances for emergencies;
• Supporting the operations and maintenance teams by creating and retrieving service requests and work orders using a computerized maintenance management system (CMMS); and
• Performing stocking/maintenance of emergency vehicles, barricade delivery and set up, and emergency street repairs such as filling small potholes when there are hazardous conditions.