Controls Engineer

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions - the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: "Preserving customer valuables through refrigeration." For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)

• Competitive Wages

• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)

• 401k and Profit Sharing

• 10 Paid Holidays

• Flexible Schedules

• Casual Dress Code

• Wellness Programs and Incentives

• Steel Toe Reimbursement

• Employee Engagement Programs

• One-time Home Computer Reimbursement

• And more!

Job Summary:

Under the direction of the Engineering Manager, the Controls Engineer will design and develop control programs for electro-mechanical and electronic control refrigeration systems. This is a mid-level position, and it is expected the Engineer will work under minimal supervision and be able to coordinate the work of other engineers and engineering technicians. The Controls Engineer will be responsible for working collaboratively with the outside sales team as a technical advisor and provide reliable solutions for technical issues to assure complete customer satisfaction. will also direct and/or coordinate activities involved in the operation, application, installation, and repair of commercial and industrial refrigeration products and systems

Essential Responsibilities:

Read project wiring diagrams and I/O to develop Refrigeration Rack Control programs

• Review and understand hardware and instrumentation schematics
• Assist Engineers in writing sequence of operations for the Refrigeration Rack Control programs
• Provide assistance to production team with as built changes
• Communicate with Engineers, Field Service Technicians and Customers during start-up and operation
• Troubleshoot with Field Service Technicians and Customers to diagnose field deviations
• Directs and coordinates manufacturing activities through engineering to ensure products and systems conform to engineering design and customer specifications.
• Communicate with production personnel to build systems according to specifications.
• Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
• Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
• Extensive interaction with internal and external customers.
• Provide status of ongoing projects and future projects.
• Work with customers, contractors, vendors and the purchasing team to resolve any warranty issues.
• Ability to interact with all levels of personnel to include department and project managers, engineers, sales personnel, and service and technicians.
• Assists sales team with preparation of RFQs as directed.
• Proactively facilitate timely solutions to customer concerns by utilizing available resources or creating procedures for resolution.
• Prepare proposals using vendor software, sales catalogs & cost estimates according to technical and performance requirements.
• Other duties as assigned

Requirements for Effective Performance:

• Bachelor's degree in engineering is preferred; however, equivalent HVACR experience will also be considered.
• 3-5 years of refrigeration systems (retail and industrial) knowledge and experience is required.
• Experience in quoting, sales, and/or B2B customer interaction a plus.
• Natural refrigerant (CO2 and Ammonia) knowledge is desired.

Skills/Abilities/Specifications:

• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Must be self-motivated, organized, and have the ability to handle numerous parallel tasks and projects.
• Excellent verbal and written communication skills, and technical ability to learn a diverse product line.
• Work cross-functionally to evaluate and develop new technologies and products.

Behavioral & Environmental Requirements:

• Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisor.
• Safety toe shoes and safety glasses are required while in production areas.
• Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds.