The Coolant Specialist will work to support our sales team to grow sales, optimize processes and engineer the best possible coolant solutions for our customers. Working collaboratively with their colleagues, this individual has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.
DUTIES AND RESPONSIBILITIES:
Act as a point of contact to qualify resolve coolant-related or coolant-impacted problems in manufacturing; seeks out new opportunities to provide a positive impact on manufacturing performance within customers.
Works in partnership with the sales team (matrix support) to drive coolant performance within customer accounts, no direct account responsibility
Interact with multiple stakeholders including sales, customer service and the customer
Drives sales, profit margin and the customer success
Brings in internal partners and leverages their expertise; as well as the tools and resources needed
Coordinate our vendors resources as required to resolve safety, quality, through put or cost issues related to coolant
Generate and implement productivity and cost savings ideas to reduce coolant costs
Work with our Vendor Service Rep to ensure abnormal coolant issues and coolant availability does not interrupt production
Perform and document coolant trials using coolant test forms; as needed may perform quoting
Develop new systems to recondition and re-use coolant where economically feasible
Attend regularly scheduled operations and team problem solving meetings as needed
Support manufacturing in the resolution of coolant related issues such as high manufacturing costs, scrap rates and low production rates due to coolant related issues
Recommend optimized coolant processes and parameters
Introduce new coolant options
Provide year-over-year coolant reduction plans
Coordinate with maintenance/coolant team on proper coolant usage
Adhere to customer safety requirements and customer coolant test procedures
Complete required cost savings / coolant test documentation
Report and document non-conformances, Corrective Action Reports and continuous improvements
Make decisions within limits of general standards or procedures
Other duties as assigned
Reports to the Director of Sales
Total Compensation range $35 - $37 an hour
SKILLS AND EXPERIENCE REQUIRED:
5+ years of industrial distribution experience; prior experience in coolant sales or manufacturing a plus; chemical engineering degree preferred
Experience working in a machine shop environment; metalworking fluid experience preferred
Build and maintain strong relationships with internal and external customers; building rapport and providing quick responses to inquiries.
Excellent interpersonal, communication and presentation skills to partner at all levels within an organization (including executive) both internally and externally
Ability to work with great independence and autonomy
Demonstrates the DoALL Values throughout their work: Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability
Strong ability to multitask and possesses a high attention to detail
Excellent project management skills to coordinate and complete projects within deadlines; communicating with partners updates and obstacles.
Strong attention to detail and highly organized
Well versed on and has the ability to clearly articulate the DGI Story to customers
Maintains a calm steady presence and works well under pressure
Highly proficient with technology and leverages technology to stay in constant contact with team including MS Office (Word, Excel, Outlook and Teams)
Strong business acumen (both at customer and DGI Supply level)
Excellent leadership skills
Takes a holistic approach to their work
Strong industry knowledge for business opportunities