Coord, Member Services

Coord, Member Services 

Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.

Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through a variety of residency and educational programs. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.


A Brief Overview

Runs the Pilates program and grows into running all paid services: boutique, small group, 1-

to-1, 1-to-3, and precision instruction. Also oversees the group exercise classes included in membership


What you will do

• Review instructor performance and class quality.
• Help design paid packages and pricing. A manager approves both.
• Run the paid services
• Hire, manage, train, mentor, and develop Pilates, paid service, and included group exercise instructors.
• Hold regular instructor meetings and share continuing education opportunities.
• Lead sales and marketing for Pilates and paid services.
• Promote and sell Pilates and paid service memberships, give tours, find leads, and bring in new clients.
• Work with membership staff and personal trainers to refer members to Pilates and paid services.
• Keep current Pilates and paid service members engaged and returning.
• Enforce all policies and manage cancellations, freezes, and expirations.
• Handle phone, email, and online inquiries (Siren).
• Use HNH Fitness software to report on membership.
• Create and maintain the schedule for Pilates, paid services, and included group exercise classes.
• Assign instructors to classes and private sessions, arrange substitute coverage, and
• communicate schedule changes to members and staff.
• Keep class and client records, track class attendance, and report results to management.
• Act as a liaison to the community: plan and attend community events and studio promotions, and
• attend health fairs.
• Help managers market the facility.

Education

• Bachelor's Degree in a health/science or business related field preferred 

Experience Qualifications

 

Multiple years’ experience in a leadership role within a health and fitness center is acceptable in

lieu of Bachelor's Degree

Knowledge, Skills, and Abilities

 

• Typing, Microsoft Office software skills, and office equipment operation skills
• Must possess excellent public relations skills and communications skills both verbal and written

Licenses and Certifications

 

• AHA CPR certification required
• AED certification required
  
  
  

At Holy Name, we believe in rewarding every team member with more than a paycheck—we invest in your future and well-being. Full-time and part-time employees have access to a comprehensive benefits package designed to support your health, financial security, and quality of life. We offer low-cost medical coverage with generous employer contributions, dental and vision plans, discounted prescriptions, and access to on-site child care. Additional benefits include 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, legal and voluntary coverage options, life insurance, and free on-site parking. If you are hired at Holy Name, your final base compensation will be determined based on factors such as employment status (Full/Part-Time or Per Diem) skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Pay Range: $60,000 - $68,993



Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented staff members. Holy Name is an Equal Opportunity Employer.