Coord Outside Referral UHW

Primary Location Downey, California Employee Status: Regular Worker Location: Onsite Schedule Call-in/On-Call Scheduled Weekly Hours: 1 Shift Day Salary $35.91 - $38.47 / hour

Job Number 1445586 Date Posted 09/15/2026

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Job Summary:

Under direct supervision, maintains current records of all physician outside referrals of Kaiser Permanente Health Plan members, verifies that outside referrals have proper authorizations for prescribed services, monitors expenditures to determine appropriateness of payment per established guidelines, and sets up reporting systems for the processing of forms required for outside referrals and the payment of outside services rendered.

Essential Responsibilities:

• Reviews physicians requests for outside medical services.
• Verifies patient eligibility and contacts both outside facility and patient regarding billing procedures and appointment scheduling.
• Reviews and processes billings received from outside medical providers.
• Verifies authorized services prescribed, determines accuracy and appropriateness of charges.
• Determines whether questionable billings received are to be considered for payment through the outside medical referral system and reroutes billings.
• Follows up on outstanding accounts.
• Sets up and maintains files on all outside referral patients.
• Sets up files on all no-bed patients and pre-scheduled surgeries, notifies patients and outside providers and processes invoices.
• Educates community hospital personnel, physicians and billing services regarding Kaiser Outside Medical referral and reimbursement policies and practices, covered benefits and authorized services.
• Interpret SCPMG, KFH and KFHP policies and answer inquiries from Kaiser members, physicians and other involved personnel and support staff.
• Act as liaison between Regional Offices and local Outside Referral desk to coordinate and implement all Outside Medical Systems for SCPMG associated with use of non-Kaiser facilities for the purposes of: in and out patient referrals, supplemental bed and pre-scheduled surgeries.
• Provide accurate information to outside providers and members to help facilitate most appropriate route of health care.
• Interpret and implement necessary procedures regarding contractual agreements between Kaiser Permanente and Community Hospitals and physicians.
• Performs other administrative duties as required.
• CLAUSE - APPLICABLE TO KERN COUNTY (BAKERSFIELD) POSITIONS ONLY In Kern County Only, this position may only be filled by a candidate to be stationed at 5055 California Avenue. Please use represented Job Code 18800 when posting this position for any other Bakersfield location.
• Should you have questions please contact your local HR, Labor Representative, or Regional Compensation Consultant.

Basic Qualifications:

Experience

• Minimum one (1) year of related work experience requirements.
• Minimum one (1) year in medical billing, claims, and referrals
• Minimum one (1) year Experience required CPT and ICD 9/10 coding knowledge
• Minimum one (1) year Familiar with coverages and benefits
• Minimum one (1) year Medical terminology and knowledge of Medicare Guidelines

Education

• High School diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Plus knowledge and experience with various computer programs.
• Good communication and interpersonal skills as well as mathematical skills.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• One year working with Referrals, medical billing, and claims

Notes:

• This is an on call position, days and hours may vary.

Primary Location: California,Downey,Imperial Satelite Administration Offices Scheduled Weekly Hours: 1 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Sat Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Call-in/On-Call Job Type: Standard Employee Status: Regular Worker Location: Onsite Employee Group/Union Affiliation: B01|SEIU|Local 399 Job Level: Individual Contributor Department: Downey Admin. Offices - Medical Office Admin Services - 0806 Pay Range: $35.91 - $38.47 / hour Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate''s years of relevant work experience, education, certifications, skills, and geographic location. Travel: No Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente''s Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente''s policies and procedures.

Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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