Coord, Parks & Rec Rentals

POSITION TITLE: Coord, Parks & Rec Rentals -2 (Full-Time Regular) (Classified)

REQUISITION #: req8655

DEPARTMENT: Parks & Recreation Operations

LOCATION: PARKS MAINTENANCE SHOP

BENEFIT CATEGORY: Classified (Non-CBU) Classified Employee Benefit Highlights

EMPLOYMENT TYPE: Full-Time Regular

FLSA STATUS: Non-Exempt

ANNUAL SALARY RANGE: $49,308.00 - 73,962.00 (Salaries are paid biweekly)

ANNUAL ANTICIPATED HIRING RANGE: $53,000.00 - $65,000.00 (Salaries are paid biweekly)

SELECTION PROCESS: Application deadline is 11:59 p.m. MT on 10/25/2026. At the City, we are focused on finding the strongest candidate for the role, and we recognize that excellence can come from a wide variety of experiences and paths. When reviewing applications, we consider an equivalent combination of knowledge, skills, education, and lived experiences that align with the minimum qualifications. If you are interested in this opportunity, we encourage you to view your background broadly and highlight the skills and experiences that best prepare you for the role.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile.

Post-Offer Requirements

• Background check (Background checks are considered in relation to the responsibilities and requirements of the position)

While the City of Fort Collins offers many remote and/or hybrid positions, all remote or hybrid work must be performed in the state of Colorado.

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, sick leave, and additional one-time bank of 40 PTO hours for new, full-time, Classified and Unclassified Management hires
• Retirement + company contributions - after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Learning and development opportunities at all levels in the organization with opportunities for career mobility
• Collaborative work environment

To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary

The City of Fort Collins Parks and Recreation Department is looking to fill two positions: one focused on Parks and the other on Recreation. While each position will have its own primary area of responsibility, the two roles will collaborate and support one another as needed.

Position 1:

Serves as a first-level coordinator for parks and recreation rental operations, coordinating day-to-day rental activities and providing customer service and support related to reservations, scheduling, permits, payments, and facility/park requirements. Serves as a knowledgeable resource to customers, staff, and internal partners regarding established rental policies and procedures. Coordinates rental activities from initial inquiry through event completion, applying established policies and procedures and resolving routine issues independently. Provides backup for the duties of the Business Support Administrator.

Position 2:

Do you have special talents in event management? Are you an expert in wedding planning but would like to avoid some of the drama? The City of Fort Collins is looking for a Sr Recreation Coordinator (Facility Scheduling and Rentals) to provide venue and calendar planning for major events such as weddings, celebrations, quinceaneras, bridal or baby showers, or other small to large community events. Whether the occasion includes 5 or 5000 guests, this position will manage relationships with clients, security providers, and third-party liquor contractors. Experience in exceptional customer service and constant improvement of services are essential for success in this role. Managing external requests

This position sets a focus on City recreation facility rental and scheduling to external customers. A minimum of two years of experience is required in hospitality management, event coordination, public relations, meeting planning, special events, operations supervision, directing activities, or other relevant roles. A degree is not required but a bachelors or associates degree in business, communications, public relations, marketing, or hospitality management can be helpful if combined with experience.

Essential Duties and Responsibilities

• Answers the phone and replies to a shared email account providing customers with answers and/or forwarding to appropriate staff as necessary.
• Coordinates Parks & Recreation rental reservations, applications, permits, and related services.
• Responds to customer inquiries regarding facility/park availability, rental options, fees, policies, rules, and requirements.
• Reviews rental requests for completeness and compliance with established requirements and procedures.
• Processes reservations, payments, refunds, cancellations, changes, and related documentation.
• Maintains accurate customer, reservation, payment, permit, and use records.
• Coordinates schedules and communicates rental information to customers and appropriate internal staff.
• Coordinates with other City departments and operational staff to address facility, maintenance, setup, access, safety, or event-related needs.
• Interprets and applies established policies, procedures, regulations, and facility/park-use requirements when assisting customers.
• Resolves routine customer service, scheduling, billing, and reservation issues independently within established guidelines.
• Escalates unusual, complex, or policy-related issues to appropriate staff and provides relevant information and recommendations.
• Coordinates required documentation, including permits, agreements, insurance documentation, and other rental requirements, as applicable.
• Maintains and updates information in reservation and related systems to ensure accurate facility availability and rental information.
• Prepares routine reports, correspondence, communications, and other documentation related to rental activities.
• Assists with updating forms, procedures, website information, and customer-facing rental materials.
• Cross-trains as backup for administrative and accounting duties.

Job Competencies

City Wide

• Demonstrated cultural competence to effectively interact and work with people of diverse identities, perspectives and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• Read and comprehend City and Service Area/Department policies, regulations, rules and standard operating procedures.
• Communicate clearly and concisely, both verbally and in writing.
• Routine software and business applications including, but not limited to, word processing, spreadsheets, presentation software and databases.
• Establish and maintain effective working relationships with City employees, representatives of other agencies and organizations and members of the community.

Business Support

Decision Making: Applies judgment in defined situations. Seeks guidance for variables.

Complexity: Applies established practices to resolve varied issues or coordinate multiple processes.

Business Acumen: Identifies process gaps, contributes to task design.

Collaboration & Engagement: Disseminates information and navigates processes and procedures with customers.

Specific Knowledge: Grows knowledge in specific subject matter to complete tasks.

Organizational Impact: Identifies efficiencies and recommends improvements to assigned tasks within a team.

Job Specific

• Knowledge of park and facility rental policies, procedures, rules, fees, and requirements.
• Knowledge of reservation, permitting, scheduling, payment, and customer service processes.
• Knowledge of basic facility event use requirements.
• Knowledge of applicable City policies, procedures, and regulations related to park rentals.
• Working knowledge of reservation and related software systems.
• Responsive and effective customer service.
• Coordinating multiple reservations, schedules, and competing priorities.
• Maintaining accurate records and entering and retrieving information from computerized systems.
• Ability to identify problems and determine appropriate solutions or when to escalate an issue.
• Ability to coordinate well with co-workers to ensure facility/park space is not overbooked.

Minimum Qualifications

Years/Type of Specific Experience/Education

3 years related experience/education. Related customer service experience, or equivalent combination of experience and education.

The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use

Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City is committed to equal employment opportunity for all applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment. The City does not tolerate behavior that results in the terms and conditions of employment being adversely impacted based on an employee's protected status, or any behavior that violates this policy.

Consistent with the City's respect for the rights and dignity of each employee, the City is committed to providing a work environment that is free from unlawful discrimination and harassment. The City prohibits discrimination or harassment based on protected characteristics, including race, color, national origin, ancestry, creed, religion, sex, sexual orientation (including perceived sexual orientation), gender, gender identity, gender expression, disability, age 40 years or older, pregnancy or related condition, military, veteran status or uniformed service member status, genetic information, marital status or any other status protected under federal, state or local law.

The City is committed to providing a healthy and safe work environment. In addition to the City's commitment to equal opportunity employment, the City strictly prohibits discrimination or retaliation against an employee who raises any reasonable concern about workplace violations of government health or safety rules or a significant threat to the health or safety of City employees or the public, if the City controls the workplace conditions giving rise to the threat or violation.

Note: Some information in your application may be public information under the Colorado Open Records Act.