Title: Coordinator 3 - Events Planning - AV/IT & Event Operations Coordinator
Location: Orlando, FL 100% On-site
Duration: 12+ months
Pay Range: $20/hr to $25/hr
Regular Hours: Monday - Friday, 7AM - 11AM; additional flexibility a plus
Minimum Experience: 2 years
Preferred Experience: Hospitality experience is a plus
Position Summary:

The AV/IT Event Operations Coordinator plays a key role in delivering exceptional experiences for employees & guests attending the Orlando campus.

This role serves as the primary on-site resource for audio visual and technology support while also supporting meeting operations, guest experience and campus engagement activities.

This role serves as a primary on-site resource for meeting support, guest services, and facility operations. The successful candidate will work closely with program sponsors, facilitators, employees, and campus vendors to create a welcoming, professional, and highly responsive environment.

The campus consists of 3 training rooms (up to 30ppl), 3 conference rooms (8ppl), 1 large cafe (max seating 100ppl) all with built in technology.

Key Responsibilities A/V/Tech:

• Set-up and test built in Classroom Audio Visual Equipment on-site for daily meetings.

• Provide AV assistance to coaches, clients and facilitators.

• Trouble shoot technology challenges for employees and visiting guests/facilitators.

• On-site Tech for Executive Meetings, in person & Hybrid.

• On-site AV & Tech liaison for campus equipment. (ie: Support in troubleshooting with off-site IT/AV for printers, monitors, employee laptops, macs, internet testing, etc.)

• Run general equipment updates on technology on campus.

• Familiarize and upskill on existing campus equipment & software (Client office, Teams, Zoom, Power Point, Zoom/Teams Enabled rooms with ceiling mics & cameras, projectors, microphones, Logitech Taps, PC & Mac devices)

• Update and Manage Campus SharePoint site.

• Edit & Upload new content for digital signage on campus.

• Play an active role on team projects for campus AV & technology enhancements

• Additional duties as assigned.

Events:

• Serve as an on-site point of contact for meeting hosts, facilitators and campus guests.

• Support execution of meetings, workshops & employee events.

• Assist with room setup, meeting readiness & event logistics.

• Check on-site catering & partner with on-site catering team regarding updates/changes & requests.

• Participate in pre-planning prep calls as needed.

• Conduct safety briefings & housekeeping announcements for campus programs.

• Greet & direct guests & facilitators & vendors throughout campus.

• Assist with participant materials, name badges, handouts, program supplies.

• Provide printing, copying and general administrative support for campus meetings & Events.

• Maintain meeting rooms, common areas & event spaces to a "Show ready" level at all times.

• Proactively anticipate guests needs and respond to requests promptly & positively.

• Maintain compliance & safety across workplace standards.

• Perform other duties as assigned.

Qualifications:

• Minimum 2 years of experience supporting Audio Visual technology, conference center operations or event support.

• Proficiency with Client office, Teams and related workplace technologies.

• Demonstrated ability to manage resources effectively.

• Comfortable having a high level of interaction with executives, department heads and strategic business partners.

• Demonstrates strong problem-solving skills as well as exceptional verbal and written communication.

• Love for technology and digital upskilling. Willingness to learn and integrate into new technology.

• Ability to troubleshoot AV & IT equipment and find solutions, while remaining calm in a high pressure environment.

• Strong Organizational skills.

• Understanding and respecting diverse cultures and backgrounds to provide inclusive service.

• Ability to work flexible hours on occasion.

• Ability to lift up to 50lbs, ability to bend, walk and stand for extended periods of time.