Coordinator - College Connections

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

• Social Security Number
• Date of Birth
• Age
• Citizenship Status
• Gender
• Ethnicity/Race
• Marital Status
• Applicant Photos
  

* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: College Connections

General Statement of Job

The Coordinator of College Connections assists with the daily operations of the STC Call Center and supports institutional enrollment communication initiatives for South Texas College. The position oversees inbound and outbound student communication efforts, including call center operations, telemarketing campaigns, student inquiry management, and enrollment-related outreach activities designed to support recruitment, registration, financial aid completion, payment, and student persistence.

Specific Duties and Responsibilities

Essential Functions:

• Oversees the daily operations of the STC Call Center and ensures effective delivery of inbound and outbound student communication services.
• Supervises, trains, schedules, and evaluates Call Center staff district wide.
• Monitors call center performance metrics, phone queue activity, staffing coverage, and customer service standards to ensure operational efficiency and timely response to student inquiries.
• Coordinates inbound and outbound communication efforts related to admissions, registration, financial aid, payment, enrollment, and general student services.
• Assists in the coordination and implementation of telemarketing campaigns and enrollment communication initiatives designed to support institutional enrollment goals.
• Oversees institutional inquiry response processes for prospective students submitted through the college website and other communication platforms.
• Assists with the development and implementation of communication procedures, customer service protocols, and escalation processes to improve student experience and operational effectiveness.
• Collaborates with cross-functional departments within the Division of Student Affairs and Enrollment Management (SAEM), as well as other departments and divisions across the college, to coordinate enrollment communication efforts and student outreach initiatives.
• Assists with enrollment outreach efforts targeting continuing students who have not registered for upcoming semesters or completed financial aid requirements.
• Coordinates communication efforts for students at risk of being dropped for non-payment and supports reinstatement outreach efforts as needed.
• Utilizes institutional systems and communication platforms including Footprints, Gecko Talk, Mongoose Messaging System, Banner/Workday, and other systems to document student interactions, track outreach activities, and monitor communication effectiveness.
• Analyzes trends in enrollment to provide statistical data and reports as needed.
• Assists with the preparation of operational reports, communication metrics, call center analytics, and enrollment outreach data.
• Ensures compliance with institutional policies, FERPA regulations, and applicable federal and state regulations related to student communications and records management.
• Provides a positive, professional, and student-centered customer service experience.
• Conducts media interviews on behalf of the college to promote enrollment.
• Travels throughout the college district, as needed.
• Serves as Campus Security Authority.
• Performs other duties as assigned.

Required Education and Ex