Position Overview
As a Coordinator at Chick-fil-A Georgetown, you are responsible for helping lead the team and ensuring each shift operates with excellence. You will set the tone for the team, support Team Members, coach performance, and help create an exceptional experience for every guest.
We are looking for dependable, confident, servant-minded leaders who can lead by example, make good decisions under pressure, and help others succeed.
What You'll Do
- Lead and support the team throughout the shift.
- Set the tone for a positive, energetic, and encouraging work environment.
- Ensure guests receive friendly, attentive, and courteous service.
- Monitor speed, accuracy, hospitality, cleanliness, and overall operational execution.
- Position Team Members effectively based on business needs.
- Communicate shift priorities and expectations clearly.
- Coach Team Members in the moment and provide meaningful feedback.
- Recognize Team Members when they are doing things well.
- Hold Team Members accountable to Chick-fil-A standards and expectations.
- Assist with resolving guest concerns and service issues.
- Monitor product quality, food safety, and restaurant cleanliness.
- Ensure proper breaks, transitions, and shift responsibilities are completed.
- Communicate important information to the next leader or shift.
- Help identify operational issues and take ownership of finding solutions.
- Complete required shift paperwork, checklists, and leadership responsibilities.
- Step into any position when needed to support the team.
- Follow all company policies, procedures, and safety standards.
Leadership Expectations
As a Shift Leader, you are expected to:
- Lead by example.
- Put the guest and team first.
- Be attentive, courteous, and professional.
- Communicate clearly and respectfully.
- Stay calm and confident under pressure.
- Hold yourself and others accountable.
- Give coaching with the goal of helping people improve.
- Recognize and celebrate great performance.
- Take ownership instead of placing blame.
- Be proactive and look for what needs to be done.
- Develop Team Members and help prepare future leaders.
- Protect the culture and standards of Chick-fil-A Georgetown.
What We're Looking For
- Previous leadership experience preferred.
- Strong communication and interpersonal skills.
- Dependability and strong attendance.
- Ability to make decisions in a fast-paced environment.
- Ability to coach and provide constructive feedback.
- Positive attitude and strong work ethic.
- Ability to handle challenging situations professionally.
- Willingness to learn and continuously develop as a leader.
- Ability to work as part of a team while also confidently leading others.
- Strong attention to detail and follow-through.
Success in This Role Looks Like
A successful Shift Leader doesn't simply run the shift — they make the people around them better.
You will be successful when:
- Team Members know what is expected of them.
- Guests consistently receive excellent service.
- The restaurant operates safely, cleanly, and efficiently.
- Team Members feel supported and coached.
- Problems are addressed quickly and professionally.
- Great performance is recognized.
- The team leaves the shift stronger than when it started.
- Future leaders are being developed.
Why Join Our Team?
- Competitive pay
- Flexible scheduling
- Closed on Sundays
- Free Chick-fil-A meals
- Scholarship opportunities
- Leadership development
- Opportunities for advancement
- A positive, team-focused work environment
- Opportunity to make a meaningful impact on the team
Growth Opportunities
The Coordinator position is an important step in our leadership development pathway. Leaders who consistently demonstrate strong performance, ownership, coaching ability, and leadership presence may have opportunities to grow into higher-level leadership roles such as Coordinator and Director.
If you are someone who enjoys leading people, solving problems, developing others, and creating an environment where people want to do their best, we'd love to have you on our leadership team.
Work schedule
- 8 hour shift
- Weekend availability
- Night shift
- Monday to Friday
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Referral program
- Paid training