Coordinator-HIM Patient Data Retrieval

Coordinator-HIM Patient Data Retrieval

Job ID: 45925

Job Category: Information Systems

Work Type: Full Time

Work Schedule: Days

Department: Health Information Management

Facility: BMHCC System Services

Location: Memphis, TN

Overview

The Coordinator HIM Data Retrieval serves as subject matter expert responsible for oversight of all

functions related to timely and accurate processing of requests for patient health information (including

attorney requests, subpoenas, continuing care, patients/patient representatives, etc.).Coordinates activities

performed by vendor partners; including reviewing and validating vendor service agreements to ensure

compliance; including HIPAA, Joint Commission, legal, Federal and State regulatory standards related to

releasing patient information. Serves as a daily resource to Baptist's internal and external counsel, Risk

Management and Privacy and Security as it relates. Monitors BOC facility ROI work queues to ensure

processing timeliness. Monitors Patient Financial Services (PFS) HIM Requests for Medical Records Epic

work queues to ensure timeliness and avoid revenue loss. Reviews and lends input with policies and

procedures for related activities requiring knowledge of Federal and State regulations. Serves as an Epic

process training resource for the entire organization and validates completion of workflow training to BOC

for granting user access.

Job Responsibilities

Serves as subject matter expert responsible for oversight of all functions related to timely and accurate

processing of requests for patient health information (including attorney requests, subpoenas, continuing care,

patients/patient representatives, etc.)

Oversees activities performed by ROI vendor partners; including vendor staff quality audits, reviewing and

validating vendor service agreements to ensure compliance; reviews facility monthly invoices to ensure

accuracy; also HIPAA, Joint Commission, legal, Federal and State regulatory standards related to releasing

patient information

Serves as a daily resource to Baptist's internal and external counsel, Risk Management and Privacy and

Security in all matters medical record related; places system Release Restriction flags as appropriate

Serves as a resource to others including Denial Mitigation, Revenue Integrity, Patient Financial Services,

Revenue Cycle Correspondence Team, etc. to avoid payer recoupments and revenue loss.

Monitors and reports on BOC facility ROI work queues to ensure processing timeliness, and coordinates with

facilities as needed

Monitors and reports on other BOC ROI work queues to ensure processing timeliness, such as ROI Open

Claims Attachments and coordinates as needed

Monitors corporate Outlook ROI inbox to prioritize and process incoming requests

Monitors and reports on ROI applications or platforms such as Sharing Hub and Chart Gateway to

review/validate authorization and complete requests, or other ROI needs; coordinates with other departments

as needed

Monitors and reports on Patient Financial Services (PFS) HIM Requests for Medical Records Epic work

queues to ensure timeliness and avoid revenue loss

Generates, reviews, formats and distributes other ROI reports such as Weekly ROI Productivity, payer ROI

frequency or others as requested

Responsible for reviewing and developing policies and procedures surrounding ROI activities requiring

knowledge of Federal and State regulations

Serves as the EPIC BOC ROI Credentialed Trainer, training resource for the entire organization and validates

completion of ROI workflow training to BOC for granting user access; coordinates termination of access as

applicable

Responsible for maintaining Epic ROI requestor directory (additions, deletions, etc.)

Serves as lead resource to assess and recommend process change, workflow opportunities, and technology

improvements to leadership and other departments

Other special projects and duties as assigned

Experience

Description

Minimum Required

One year of experience working directly

with related processes, or; three (3) years

of experience working with medical record

documentation and regulatory

requirements in an acute healthcare

setting.

Preferred/Desired

Three to five years'

experience working with

related processes supporting

interdepartmental teams in

an acute healthcare setting.

Education

Description Minimum Required Preferred/Desired

Completed education from an

accredited program with

Associates Degree and Registered

Health Information Technician

(RHIT) certification through the

American Health Information

Management Association

(AHIMA).

Training

Description Minimum Required Preferred/Desired

Certifications as applicable to

specialized area of expertise.

Special Skills

Description Minimum Required Preferred/Desired

Proficiency in communicating and

performing assignments to avoid

backlogs and provide expected

level of service to multiple

departments. Organization and

communication skills. Keyboard

dexterity and ability to focus while

seated for extended periods of

time.

Licensure

Description Minimum Required Preferred/Desired

Bachelor''s degree with

Registered Health Information

Administrator (RHIA)

certification through AHIMA.

Project management

background along with

preferred education above.

Strong organizational and

communication (verbal/written)

skills; ability to successfully

prioritize and multi-task among

competing needs; ability to work

independently and deliver on

expectations; subject matter

expertise.

Registered Health Information

Technician (RHIT) certification

through the American Health

Information Management

Association (AHIMA)

Bachelor''s degree with

Registered Health Information

Administrator (RHIA)

certification through AHIMA

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