Coordinator Install

Brand Overview:

Anthony Plumbing, Heating, Cooling & Electric has proudly served Kansas City homeowners for generations. Known for service excellence and community trust, Anthony PHCE is an award-winning local leader in home comfort. As part of TurnPoint Services, employees gain more than a job: they access stability, advanced training, and national growth opportunities. Our team culture is built on respect, craftsmanship, and delivering comfort that lasts. Grow your career with Anthony PHCE — where Kansas City pride meets national opportunity.

Role Overview:

Coordinator Install (2025-1058)

 

Role Overview

 

• The Install Coordinator is primarily responsible for coordinating installations for maximum customer satisfaction while maintaining an elevated level of profitability through efficiency and productivity.

 

 

 

What You Bring

 

• 1 to 2 years of Customer Service, with outstanding Customer interaction skills. in a fast-paced environment.  - Possess enthusiasm, persuasiveness, accuracy, quickness and detail oriented.  - Working knowledge of Microsoft Outlook, Excel, and Word.  - Must be available to work flexible hours  - Must have a high school diploma or GED equivalent, college degree preferred  - Must be able to pass a criminal background check.

 

 

 

Key Responsibilities

 

• Installation Coordination Coordinates the scheduling of installations.  - Assign and allocate appropriate field personnel, with consideration of their specific skills, and abilities.  - Ensure that the schedule is maximized to meet and exceed daily expectations.  - Communicate with customers to confirm the scheduling of their installation.  - Assign and dispatch installation Technicians daily.  - Plan and schedule service calls with labor/install/technical staff that are appropriate  - Communicate with multiple departments providing daily updates of status of all jobs  - Provide detailed information about installation job to installers the evening before job is scheduled.   - Keep Customers apprised of status of work, communicate any delays to customers as needed  - This includes phone and emails to techs, field, and appropriate office personnel to assure clarity of scope of work.   - Identify and secure any permits needed for installation through appropriate jurisdictions Communicate personally with each installer daily (approximately 3 pm) to determine the status of job completion.  - Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction.  - Communicate with project manager as soon as job is received to begin the equipment & parts acquisition process.  - Track job, field personnel, and backlog status on appropriate spreadsheets. (Installation Tracker)  - Issue all POs, pay subcontractors, post POs to jobs  - Complete Happy Call to customers once job is complete, take/post payments   - Assure payments are collected and posted to jobs before closing them out

 

 

 

Licenses & Certifications

 

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Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

 

EEO Statement:

 

 

 

Equal Opportunity Employer

 

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.