Coordinator, IT

Company Profile 

Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed thirteen acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada's Fastest Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times' as one of America's Fastest-Growing Companies. We welcome growth, new ideas and the provision of opportunity!

Job Overview

We are seeking a highly organized and technically proficient IT Coordinator to support and complement our IT Team. This role focuses on helpdesk support, printer maintenance, and administration of the Titanium Helpdesk System in a fast-paced, logistics-driven environment. The ideal candidate will ensure seamless communication, secure endpoints, and reliable tech infrastructure across our fleet and facilities.

Helpdesk Operations

• • Provide onsite and remote IT support across all terminals. Travel will be required
  • Manage ticketing system and resolve technical issues promptly
  • Provide remote and on-site support for hardware, software, and mobile devices
  • Assist with software and hardware installation and configuration
  • Management of physical access controls, camera and NVR system

Printer & Peripheral Support

• • Install and maintain networked printers and scanners
  • Troubleshoot printing issues and coordinate with vendors for repair
  • Monitor supply levels and manage inventory of consumables

Endpoint Protection and Maintenance

• • Support and enforce protection across all endpoints across office and mobile devices
  • Set up new workspaces; including desks, workstations, monitor or TV mounting, cable management

IT Coordination & Documentation

• • Responsible for onboarding/offboarding employees (accounts, devices, access)
  • Maintain IT asset inventory and software licensing records
  • Document and maintain procedures, troubleshooting guides, and user manuals

Qualifications

• 3 years of IT support experience, preferably in transportation or logistics
• Proficiency in Microsoft 365, especially Teams, Defender, and Intune
• Strong knowledge of Windows OS and mobile device management
• Experience with helpdesk systems and remote support tools
• Familiarity with printer networking and hardware troubleshooting
• Excellent communication and organizational skills
• Post-secondary degree in Information Technology, Computer Science, Business Administration, or a related field.

Preferred Certifications

• CompTIA A+ or Network+

What's In It for You?

• Competitive salary
• Career growth opportunity within an industry leading logistics company
• Group Benefits offered - Company pays for $25k Life Insurance Policy at no cost to you.  Company also offers: Basic Life and AD&D, Voluntary Short/Long Term Disability, Accident, Critical Illness, and Hospital Indemnity Insurance.  
• Titanium is committed to investing in our employees utilizing annual performance reviews - we promote from within!
  

Titanium Transportation Group Inc. is an Equal Opportunity Employer.   We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.