Coordinator Marketing Reservations - Mktg Support

General Dispatch Responsibilities:

• • Answer incoming phone calls in a timely and professional manner.
• • Manage wave allotments and percentages for OPC/In-House marketing.
• • Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.
• • Research and determine Owner Tour eligibility for IPC Tours.
• • Book tours received from Local Marketing Agents.
• • Process POS Package payments
• • Assist Sales/Contracts department in creating new guests leads.
• • Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments.
• • Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.
• • Ensure all confirmation/ wake-up calls are completed in a timely manner.
• • Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results.
• • Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.
• • Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.
• • Track and process all gifting overages for marketing department.
• • Review historic volume for accurate scheduling of Reservations team.
• • Weekly Lead Clean-up:
• • CT to QT lead research and adjustment
• • CT & NS tour clean-up
• • Package Audits

SharePoint Administration:

• • Works with the business to update content as needed.  Develops and maintains file management system for internal documents and procedures.
• • Performs backup and recovery activities.
• • Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.
• • Collaborates with Management as needed to resolve issues.