Coordinator

Customer Experience CoordinatorDo you love helping people, juggling details like a pro, and being the calm voice when life gets a little chaotic? If customer service is your superpower and you thrive in a fast‑paced, people‑first environment, we want you on our team.Every move has a story-and you'll be the trusted guide helping customers through theirs. What You'll Be DoingNo two days are the same, but here's what you can expect:Be the friendly first voice customers hear by running introductory and pre‑move counseling callsManage all pre‑move and day‑of‑move communication with customersKeep customers informed, calm, and confident through clear phone and email communicationHandle day‑to‑day customer service needs like a champMaintain detailed, accurate move notes and records across multiple systemsProcess customer files to ensure smooth moves and positive revenueJump in to support teammates whenever needed (teamwork makes the dream work!)Stay curious-learn, grow, and help others grow along the wayTackle other tasks that help keep operations running smoothly The Skills That Make You ShineYou're probably a great fit if you:Communicate clearly and professionally-both written and verbalGenuinely enjoy helping customers and solving problemsCan prioritize, re‑prioritize, and multi‑task with confidenceStay organized even when things get busyThrive under deadlines and time‑sensitive situationsWork well independently and as part of a teamBuild positive relationships with customers and coworkers alike Experience We're Looking ForHigh School diploma required (Associate's or Bachelor's degree preferred)At least 1 year of experience in related customer service fieldExperience with move management systems (Movers Suite, Quotes to Go) is a plusSolid computer skills, including Microsoft Word and Excel Why You'll Love It HereYou'll be part of a collaborative team that supports each other, values learning, and knows the power of great customer experiences. Plus, you'll play a key role in helping people navigate one of life's biggest transitions-moving!All employees will be subject to a pre employment background check and drug screen.