Coordinator of Housing Navigation

Benefits:

• Health, Vision, and Dental Insurance
• Long Term Disability Insurance
• Basic Life and AD&D Insurance
• Employee Assistance Program
• 401K Plan
• Paid Holidays plus 1 Floating Holiday
• Paid Sick Time
• 2 weeks Paid Vacation Time

Statement of Purpose

Under the supervision of Divisional Director, the Coordinator of Housing Navigation will be responsible for the overall day-to-day activities, management, and coordination of the Housing Navigators (HN). The team will be addressing the immediate housing needs of people transitioning from the Department of Public Health-Substance Abuse Prevention and Control (DPH-SAPC) approved Recovery Bridge or Recovery Housing within Service Planning Area (SPA) 8.

Major Tasks, Duties and Responsibilities

The following is a general listing of the job duties inherent in this position. The employee will also perform other tasks and special projects as assigned or required.

• Recruit, hire and supervise Housing Navigators

• Establish and implement policies to monitor staff's progress toward housing goals, with structured check-ins and evaluations.

• Develop relationships with community partners, other service providers, agencies offering housing subsidies, housing developers, property owners and managers to expand housing opportunities.

• Establish and maintain relationships with DPH-SAPC-contracted providers to identify individuals in recovery who need permanent housing.

• Develop and oversee post-placement follow-up strategies, ensuring continued support for clients served.

• Implement crisis intervention protocols and ensure staff are trained in effective response strategies.

• Represent BHS at high-level community meetings, advocacy efforts, and stakeholder engagements, maintaining a professional presence in all interactions

• Evaluate program effectiveness, identify areas for improvement, and implement data-driven enhancements.

• Ensure compliance with all documentation standards by maintaining updated, accurate case files and generating reports for BHS and funding agencies.

• Ensure full compliance with all contractual, licensing, and regulatory requirements.

• Foster a culture of ethical leadership, professional development, and inclusivity within the team.

• Promote a workplace environment that respects cultural and lifestyle diversity among clients and staff.

• Address performance challenges proactively, providing coaching and support to enhance team effectiveness.

• May be required to conduct intake assessment and enrollment into Housing Navigation.

• May be required to create an Individualized Housing and Supportive Services Plan.

• May be required to coordinate with treatment setting (if client is enrolled in treatment) to ensure Care Coordination services are not overlapping with Housing Navigation efforts.

• May be required to complete, submit, and coordinate housing subsidy and/or lease applications, including gathering all necessary documentation (identification, income verification, etc.), and assist in housing unit viewings.

• May be required to manage and distribute Participant Assistance Funds

• Identification and other vital documents

• Costs associated with Credit Reports, Housing Applications, Utility Hookups

• Transportation

• Food, hygiene products, moderate furnishings

• Reporting and documentation through Homeless Management Information System (HMIS) and any other platform as directed by DPH-SAPC.

• Lead and manage additional responsibilities as assigned by executive management.

Coordinator of Housing Navigation Competencies & Performance Expectations

• Demonstrate commitment to the mission, vision, values and policies of BHS.

• Serve as a positive role model for other staff.

• Provide regular supervision sessions, including ensuring staff understand and train on harm reduction principles

• Adhere to professional standards and conduct.

• Take pride in work, making accurate, thorough and appropriate work products a priority.

• Display initiative in performing job duties, identifying improved methodology, and taking responsibility.

• Promote a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor.

• Maintain confidentiality of both staff and client information in accordance with state and federal regulations and BHS policies.

• Maintain accurate and current documentation & filing systems.

• Comply with BHS health and safety policies.

• Communicate clearly, both verbally and in writing.

• Work as a team member in performing job duties and assignments

• Make decisions, prioritize, and carry out daily responsibilities in accordance with the competencies and major tasks, duties and responsibilities outlined in this job description.

Prerequisite Qualifications

The following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.

• Bachelor's degree and qualified work experience in the human services field (preferably in a housing-related capacity).

• Valid California driver license with good driving record acceptable to BHS' insurance carrier for driving company vehicles. Liability insurance if driving a personal vehicle on BHS business.

• Have at least two years' experience working with People Experiencing Homelessness (PEH) and have one year of experience providing Housing Navigation or Case Management unless otherwise approved by the County.

• Have expertise in chronic homelessness, outreach and engagement strategies, SUD and mental health services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits application, housing and landlord/tenant rights, eviction prevention.

• Ability to operate required computer programs for position, including but not limited to Microsoft Office Suite, electronic timekeeping system, and electronic learning management system, upon hire.

• Able to stand, bend, stoop, squat and reach for the purpose of performing duties such as handling materials stocked on shelves, filing and handling and sorting mail. Routinely lift and move items weighing up to twenty-five pounds; is expected to ask for assistance and use dolly or cart for any heavy items. Vision, Hearing, Manual Dexterity, and Eye-hand Coordination are adequate for Record-keeping, Writing, and using Telephones, Computers, and Office Machinery. Able to move about the facility and other off-site locations.